Service Advisors: Customer Satisfaction Starts With Communication
This webinar is part of “AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series.” Sponsored by AAPEX. Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll outline the top tips to ensure that every conversation on the phone, in person and
Smith’s Service Center Brings Full Service To Customers
Smith’s Service Center recognizes the importance of relationships to its suppliers and its customers.
SiriusXM Service Lane Program Benefits Shops, Customers
New program gives customers a free 3-month subscription to SiriusXM programming at no charge to shops.
Smart Car Care App Reminds Customers Of Service Needs
App is intended to be a reference tool and for providing important maintenance reminders.
Service Advisor Of The Year Builds Customer Trust
The AAPEX 2020 Service Advisor of the Year award was presented during the Virtual AAPEX Experience in early November.
VIP Tires & Service Expands Brunswick Store To Better Serve Customers And Launches Fundraising Effort For Local Schools
As a customer-focused service organization, VIP has been strategically identifying and renovating the customer waiting spaces in many of its older 59 stores.
Honesty, Service And Integrity: The Details That Matter Most To Customers During The Vehicle Service Process
This probably doesn’t come as news to you, but every new customer who walks through your doors comes preloaded with trust issues. They have already been betrayed by their car and probably also by the dealer at one time or another, and they expect you to be the latest one to disappoint them.
H&H Mobil: Fueling Profitability With A Team That’s Committed to Top-Notch Customer Care And Exceptional Service
For a shop that really does handle it all, from fueling to towing to repairs, owner Josh Clayton is always looking for ways to improve efficiency at H&H Mobil, an Auto Value Certified Service Center and Auto-Wares customer in East Lansing, MI.
ACDelco Seeks Customer-Focused Service Centers For Top Shops Award
PSC Top Shop nominations can be made from May 1 through July 30. All winners and semi-finalists will receive an ACDelco vintage wall sign and additional ACDelco-branded gifts for each shop employee. Winners will be notified in September.
Total Automotive: Where Quality Service Equals Steady Growth And Abundant Customer Referrals
When Tom Sciortino first opened Total Automotive, the Tonawanda, NY, shop had only two lifts housed in a 2,500-sq.-ft. building. That was 1986. In 1999, Tom moved operations to a new building that doubled the amount of interior space to allow for six lifts. But the growth didn’t stop there.
