Herman Trend Alert: Engaged Employees Increase Bottom Line Performance
Gallup psychologist James Harter, a researcher in Omaha, NE, examined 10 companies’ employee satisfaction surveys, employee retention rates, customer loyalty and financial performance. He found a direct relationship between employee satisfaction and overall company performance.
Let’s Connect: Rotary Lift Now Active on Facebook, Twitter and YouTube
Shop owners and technicians who rely on Rotary Lift vehicle lifts now can interact with the company through Facebook, Twitter and YouTube.
Employee Retention is Key to Continued Success
Companies that build and maintain a superior workforce will have a long-term competitive advantage in their marketplaces. Here are some strategies for doing just that.
Youthful Drivers…Is Your Company Exposed?
Making appropriate decisions with young drivers of company vehicles can help prevent losses and protect company assets.
Exclusive Excellence: Exclusively Bimmers Banks On Its Solid Reputation
Dennis Walczuk’s Exclusively Bimmers shop in the Charleston, SC, suburb of Mount Pleasant is a far cry from “the dungeon” that was the back office at the independent repair facility’s previous location. While Walczuk admits the old shop’s less-than-ideal setting definitely lost him a customer or two, he knows that the current facility on Lansing Drive has the opposite effect.
Executive Interview: Rusty Bishop- CEO, Federated Auto Parts
Rusty Bishop began his career in the automotive aftermarket 38 years ago when he joined Fisher Auto Parts, where he held a number of positions in warehouse and jobber store management and also served as a director of the company. In 1985, Bishop co-founded Federated Auto Parts Distributors, a program marketing group for major warehouse distributors.
Tap Into the Power of Collaboration to Grow Your Business
When it comes to making business decisions, going it alone can be a recipe for disaster for automotive repair shop owners. The world is more complex than ever. To make smarter choices for your business, you would do well to tap into the knowledge and experience of others. In Part 1 of this two-part article, I’ll discuss why collaboration is essential to your business. “We all learn from experience, but it does not have to be your own.”