Employee Retention is Key to Continued Success
Companies that build and maintain a superior workforce will have a long-term competitive advantage in their marketplaces. Here are some strategies for doing just that.
Don’t Close the Sale – Open the Relationship
Extensive consumer research has proven that there’s a direct link between positive customer experiences and greater sales results and reveal that when there’s a disconnect between the way businesses go about selling their products and the way consumers want to buy them, sales results suffer.
Bosch Supports BSC Shops with Training, Technical and Product Support
Independent repair shops that participate in the Bosch Service Center (BSC) program have access to an impressive array of technical, training, and marketing support programs that can boost their business and bottom line. Through the BSC program, Bosch helps member shops keep up with the latest technology found in domestic, Asian and European vehicles.
Repair Shops Support Passage of Right to Repair Act
Passage of the Motor Vehicle Owners’ Right to Repair Act would require big automobile manufacturers to share relevant repair and safety information with local neighborhood repair shops and provides strong protections for automobile manufacturers’ proprietary information.
Federated Member Hovis Auto and Truck Supply Holds Annual Customer Appreciation Day
Federated member Hovis Auto and Truck Supply recently held its annual customer appreciation celebration at its distribution center facility in Mercer, PA.
Youthful Drivers…Is Your Company Exposed?
Making appropriate decisions with young drivers of company vehicles can help prevent losses and protect company assets.
Executive Interview: Rusty Bishop- CEO, Federated Auto Parts
Rusty Bishop began his career in the automotive aftermarket 38 years ago when he joined Fisher Auto Parts, where he held a number of positions in warehouse and jobber store management and also served as a director of the company. In 1985, Bishop co-founded Federated Auto Parts Distributors, a program marketing group for major warehouse distributors.
Outsider Interview: Jim Ruggles, Sr., Bicycle Shop Owner
Albert Einstein once said, “Life is like riding a bicycle, in order to keep your balance, you must keep moving.” The same can be said for any business, especially automotive repair. If an automotive repair shop does not stay current and grow, it is at risk of going off track and failing.
Schneider’s Automotive: Rich in Heritage, Quality and Service Excellence
Running a successful shop with a 44-year heritage doesn’t
happen by accident. It takes a lot of hard work and doing
a lot of the right things. Operating out of its Simi Valley
location since 1980, and in Santa Monica 14 years before
that, Schneider’s Automotive is one exemplary shop.