No-Brainers For Success: Own Customers For Life
You’ve just repaired a vehicle and your female customer seems pleased with the quality of the repair and the service you provided. You deliver the vehicle, hand her the keys and send her on her way. But does that customer really belong to you? Is she really yours?
World Wide Automotive’s Formula For Success: A Daily Commitment To Customers, The Community And The Environment
Combining Owner Don Seader’s expertise in the automotive trades and his wife Melinda’s experience in marketing and environmental management, WWAS has gone on to be recognized as both an automotive service and an environmental business leader in Indiana.
Repair Shop Owners in Bellingham, WA, Partner with Make a Wish to Restore Pontiac Trans Am
Brian Kelly, owner of Dr. John’s Auto Clinic in Bellingham, WA, headed up a group of repair shop owners, auto parts suppliers and other local businesses to make a wish come true for a local boy with a serious kidney ailment. Working with Make a Wish, the volunteers restored a 1984 Pontiac Trans Am.
Secrets to Hiring Superstar Techs and Service Writers
The most profitable shops in America employ technicians and advisors who are superstars. So, it’s no surprise that one of the most common questions we hear from our clients is, “How do you find and hire the stars?”
Attract Female Customers to Boost Your Shop’s Word-of-Mouth Power
Testimonials from customers who are raving fans of your shop are among the best methods for gaining new customers. And a major segment of that word-of-mouth promotion is made up of your female customers.
Spring Cleaning: Tax Records You Can Throw Away
Spring is a great time to clean out that growing mountain of tax and financial papers that clutters your home and office. Here’s what you need to keep and what you can throw out without fearing the wrath of the IRS.
Bosch Announces 2011 Rebate Programs for its DistancePlus and Premium Oil Filter Lines
From April 3 to October 29, 2011 Bosch is running the Big Savings Rebate Program that offers motorists in the United States a rebate on both Bosch DistancePlus oil filters and Premium oil filters.
Financial Insights from a Successful Shop Owner
As many of you know, it takes a lot more than excellent mechanical knowledge to run a successful automotive repair business. In fact, you could have the best mind in the world for vehicle service and diagnostics, but, at the end of the day, you need at least a nodding acquaintance with what it takes to turn a profit.
Integrity is Key to Success at Theo’s Automotive
Reputation is everything at Theo’s Automotive in Peachtree City, GA, and even the rare negative review can’t slow business down a bit for Owner Theo Kazadzis. In fact, Kazadzis says his response to a recent negative review amidst several positives at Repairpal.com actually brought in new business and won over a new customer, most likely for many years to come.
What is the Price of Your Shop When You Retire?
I started my automotive career in the suburbs of Detroit. Woodward Avenue to me was more than a place to cruise, it was a source of income.
