Community Automotive Repair: Success Through Specialization And Creating An Inviting Environment For Customers And Employees
Having been repairing European makes and models in Grand Rapids, MI, since 1975, Community Automotive Repair owner Dick Zaagman has learned how to navigate the automotive repair field, both in terms of customer service and employee retention. According to Zaagman, the best practices that work in one facet of shop management often translate to another.
Excel Automotive Repair: Where Honesty, Integrity And Treating Customers Like Family Is A Daily Team Effort
Like many shop owners, Minor Mobley grew up around cars. His father raced cars and owned several. Along with his brother and sister, Minor was underneath the hood changing the oil from a very young age. But when Minor finished serving in the U.S. Marine Corps, fixing cars and opening a shop were the furthest things from his mind.
10 Mistakes To Avoid When Selling Your Business … An Insider’s Guide
The majority of challenges and frustrations experienced by sellers can be avoided with solid information about the pitfalls of selling a business in today’s market. While there are dozens of challenges to overcome, here are 10 of the most common mistakes that can have drastic repercussions and cause both stress and loss of value on a business sale.
Golden Rule Auto Care Yields Success By Putting Its Name To The Test
If you had told Chris Cloutier six years ago that he would be running a successful auto repair business with his brother, Patrick, he would have laughed. But that’s exactly what happened when they decided to buy an existing shop in Rowlett, TX – off of Craigslist no less – and turn it into Golden Rule Auto Care.
Dynamic Automotive: Focus On Education And Customers
Since its inception more than 20 years ago, Dynamic Automotive has always been about more than just repairing vehicles. With three locations in the Frederick, MD, area, the shop’s owners, Dwayne Myers, Lee Forman and Jose Bueso have chosen to give back to customers and the community alike through education.
Shannon Family Automotive: Extolling The Value Of Its Services Boosts Profits
Having opened Shannon Family Automotive four short years ago, co-owners Larry and Colleen Shannon, who are only in their early 30s, have learned a thing or two about running a successful independent automotive repair shop. First: Sometimes you have to spend money to make money.
Hiring The Best Staff To Deliver Quality Service
How do you hire to assemble a team of managers, service advisors and technicians capable of transforming your business? Keep reading for tips on staffing your shop the right way.
[atc] AutoCenter: A Family Tradition Of Quality & Service Excellence
When brothers Chris and Brian Weeks purchased [atc] AutoCenter in Augusta, GA, back in October 1999, they did so knowing they needed to live up to the expectations set by the previous owners. This wasn’t just any business transaction – Chris and Brian purchased the shop from their father, Carl, and their uncles, Allen and Larry, upon their retirement in 1998.
3A Automotive Service: Where Friendly, Honest Auto Repair Equals Profitability, Customer Satisfaction
Let’s face it: No one likes working weekends. Saturdays and Sundays are a chance to catch up on chores, visit with friends and, most importantly, spend quality time with family. It’s why 3A Automotive Service is closed on the weekends, and it just might be one of the reasons President Jimmy Alauria doesn’t have much
Eagle Automotive Combines Teamwork, Service Excellence For Business Success
When Brian Bates opened Eagle Automotive in Littleton, CO, 10 years ago, he knew he wanted to build not only a successful business, but also a rewarding environment where employees wanted to excel. If opening a second location in 2012 is any indication, Bates is on to something, and that something is teamwork.
