Top Shop Automotive: Three Talented Guys And A Successful Automotive Repair Shop
What do you get when three guys who also happen to be technicians become friends? A highly successful Santa Barbara, CA-based repair shop.
Invest in Your Shop’s Future: Positive First Impressions Will Heighten The Customer ‘Experience’
Fluctuations in the economy are nothing new. There will always be challenges associated with running an automotive repair facility efficiently and effectively, while still delivering top-notch customer service. But, here’s what we’re all missing: You can’t scale back too much and put shop renovations on the back burner.
Westside Auto Pros: Internet-Savvy Shop Still Going Strong After 16 Years
In today’s ever-changing digital media landscape, with thousands of tweets per minute and videos going viral every day, it’s becoming more and more important for shop owners to stay on top of marketing technology. Ron Haugen, owner of Westside Auto Pros in Des Moines, IA, has seen first-hand how a well-mastered, intentional social media plan can attract new customers.
Larry’s AutoWorks: Shop Owner’s Success Linked To Accepting And Adapting To Change
Most people don’t become automotive repair shop owners overnight; they may start out as a technician who agrees to slowly take over a retiring owner’s business, or open their own shop and steadily build a customer base. When the first option fell into Larry Moore’s lap, he jumped at the chance – with some mixed results in the beginning.
Oceanside Transmission: Specialization And A Unique Business Plan Foster Partnerships With Other General Repair Shops
Oceanside Transmission has been in business since 1989 and over the years Owner Dean Kuhn has seen a lot of changes in the transmission business. Gone are the transmission-only shops of the past; to survive, a change in the shop’s business model was a must.
Encouraging Innovation And Shop Improvement From Within Your Team
As I look back over my 30-plus years in business, and reflect upon the things our company has done to grow and improve our business, a lot has changed as it relates to the movement (and obtainment) of information.
Is It Safe In There? Protecting Your Shop From Hidden Dangers
Have you ever noticed that extension cord stretched across the floor? How about that air hose? A couple of parts here, or there? What about your lifts? No big deal, right? Well, these things can be a big deal, if you’re not careful.
Signage And Projecting A Professional Image: A Cohesive Message Ensures Optimal Impact Of Your Shop’s Brand
This article is the first of a multi-part series where we will discuss shop signage and image. We’ll talk about what message you’re communicating without even uttering a word to your customer. We will look at ways for you to improve on the message you’re sending and help you set your shop apart from your competition.
Attitude And Appearance Are Everything: First Impressions Run Deep In Attracting And Keeping Customers
As business owners, there are two types of customers that we need to focus on: external and internal. Let’s first talk about the internal type, our employees. Although we don’t think of our employees as customers, in a roundabout way they are our customers.
Autoscope Perfects The Art Of Automotive Repair: Training, Customer Service Are Key Elements To Shop’s Success
According to Autoscope President Nerces Mavelian, “Superstar Technicians” are “built, not born.” It all starts with what can’t be avoided and what is usually a lengthy and arduous task: finding the right candidate in the first place.