Osceola Garage: Distinguished By Delivering The Utmost Customer Repair Experience
When Joe Marconi finished high school, he did what most recent graduates do: He enrolled in college on the advice of his guidance counselor. But he quickly found out that route to higher education wasn’t for him.
Cash-Strapped Consumers Fuel Unperformed Vehicle Maintenance Trend
For those who fix cars daily and are responsible for keeping America rolling, it’s disheartening to learn that not everyone has such an allegiance. A recent Consumer Reports poll may have you shaking your head, or, better yet, nodding in agreement on the amount of unperformed maintenance that’s there for the taking.
How To Find And Hire High-Quality Employees
Computer technology may be an earth-shaking breakthrough in gathering information, but it can’t always help with one simple problem common to shop owners everywhere: How to find good employees.
Hit These Five Targets For Extremely Satisfied Customers
There’s a lot of discussion these days about providing superior customer service – in fact, this subject is the cornerstone of my Pinnacle Performance sales and customer service training for the tire/auto service industry. For a great example of how superior customer experiences correlate to increased profitability, look no further than Starbucks.
Consumer Reports Says 40 Percent Of Drivers Delay Automotive Maintenance
According to a recent Consumer Reports poll, 40 percent of respondents involved in repair decisions stated they are postponing car maintenance or repairs on their primary vehicle.
Bosch Wheel Balancer Portfolio Includes Compact Workhorse Units, Laser Actuated Balancers
The Bosch portfolio of advanced wheel balancers ranges from compact, tech friendly balancers to sophisticated electronic and laser-actuated units. According to the company, Bosch balancers offer precision balancing with clear and accurate displays, incorporating easy-to-use features and navigation.
Car Batteries Recycled By 98 Percent Of Automotive Aftermarket Companies
A car battery can lead a long and productive life, but sooner or later, this important part of the vehicle’s starting and charging system will need to be replaced. When the time comes to say goodbye to your car battery, rest assured that it’s being recycled by 98 percent of automotive aftermarket companies, including auto repair shops, manufacturers, distributors, retailers and jobbers, according to a study by the Automotive Aftermarket Industry Association (AAIA).
TIA Posts New OSHA Charts On Website
The Tire Industry Association (TIA) has announced that the recently released charts from the Occupational Safety and Health Administration (OSHA) have been posted on the Association’s website.
TIA Gets NHTSA Response On TPMS Questions
The Tire Industry Association (TIA) recently announced that the National Highway Traffic Safety Administration (NHTSA) has responded to a letter written earlier this year regarding questions related to the servicing of tire pressure monitoring systems (TPMS). The letter outlines four different TPMS scenarios that tire retailers regularly face and how the “make inoperative” provision of the Motor Vehicle Safety Act (49 USC 30122(b)) applies to each situation.
AAIA Video Shows Aftermarket’s Efforts to Protect the Environment
A new video developed by the Automotive Aftermarket Industry Association (AAIA) features the aftermarket’s widespread efforts to reduce, reuse and recycle in order to protect the environment.