The Three Most Common Budgeting Errors
When it comes to creating a budget, it’s essential to estimate your spending as realistically as possible. Here are three budget-related errors commonly made by small businesses, and some tips for avoiding them.
Protecting Customer Information: The Safeguards Rule
The Federal Trade Commission (FTC) enacted Standards for Safeguarding Customer Information on May 23, 2003. By now, most repair shops should have implemented their information security programs and taken steps to ensure compliance with the Safeguards Rule. If you have not, we recommend taking steps to get in compliance immediately. If you have, it’s still important to periodically review and assess your program to ensure you remain in compliance.
Hybrid-Ready Bosch ACS 620H A/C Refrigerant Handling System Offers Speed, Flexibility And Ease Of Use
Bosch’s hybrid-ready ACS 620H Digital A/C Refrigerant Handling System is user-friendly and independently certified to the new J2788 High Voltage Addendum standard. This allows the shop to service hybrid vehicle A/C systems utilizing high-voltage electric drive compressors. Accurate, safe hybrid service is made possible by the service hose flush capability, and the absence of on-board oil injection, which prevents system oil cross contamination greater than 1000 PPM between back-to-back services.
Autoscope Perfects The Art Of Automotive Repair: Training, Customer Service Are Key Elements To Shop’s Success
According to Autoscope President Nerces Mavelian, “Superstar Technicians” are “built, not born.” It all starts with what can’t be avoided and what is usually a lengthy and arduous task: finding the right candidate in the first place.
Deliver World-Beating Customer Service, Part 2
Part 1 of this article in the July/August issue discussed how great customer service is not as easily defined as having clean restrooms. Customer service is a tangible, measurable attribute, so your customer always decides whether or not you’re delivering exceptional customer service.
Latest Harris Poll Shows ‘Huge’ Improvement in Reputation of the Auto Industry
The latest Harris Poll measuring how the public perceives 22 of the nation’s largest industries shows massive changes over the past two years. The biggest changes since 2009, when the survey was last conducted, are a huge improvement in the number of people who think that the automobile industry is doing a good job of serving consumers and a very large increase in those who give the airline industry bad marks, the company said.
Checklist For Building A World-Class Shop
We work with many world-class shop owners throughout North America, and, over the years, we’ve discovered that the majority of them have a number of things in common. Beyond the fact that they are owned and operated by people who have clearly defined goals, the right ethics and a commitment to customer satisfaction, there are a number of other things we’ve discovered about both their facilities and their employees.
Bosch Celebrates 125 Years of Technological Leadership
A young German engineer, Robert Bosch, founded an engineering company 125 years ago that then and today enjoys pivotal significance in the automotive industry and the aftermarket. Established in Stuttgart in 1886, as the “Workshop for Precision Mechanics and Electrical Engineering,” Robert Bosch Gmbh in 2011 is celebrating its 125th anniversary, as well as the 150th anniversary of its founder’s birth. 2011 is also the 75th anniversary of Bosch’s introduction of automotive diesel systems.
Bosch ESI[tronic] 2011/2 Update Greatly Expands General Motors’ Coverage
Bosch has issued a major update to its industry leading ESI[tronic] automotive database software. The 2011/2 update, which is available now, dramatically increases the repair shop’s capabilities of servicing General Motors vehicles, and the update has added thousands of new codes and data parameters in the program’s Snaplist, including more function tests, more OBD controls and more diagnostic trouble code information than ever before.
New Bosch A/C Refrigerant Handling Systems Offer Speed, Accuracy, Reliability and Automated Operation
Bosch’s new ACS 620 and ACS 625 Digital A/C Refrigerant Handling Systems are fully automated, accurate and user friendly, and are fully compliant with the J2788 standard. Featuring a swivel control turret housing with an LCD display and easy-to read gauges, the new R134a refrigerant recovery/recycle/recharge systems are equipped with a large 6 CFM vacuum pump, an easy-access refrigerant filter for quick maintenance and patented manifold assembly that increases machine uptime – and therefore shop revenue.
