US House Reviews PPP Processes, Loan Forgiveness
Two hearings were held to discuss the current status and future recommendations for the Paycheck Protection Program.
Shop Profile: McNeil’s Auto Care
With some corporate experience under his belt, Pete McNeil felt he might be able to help get the business back on its feet.
Elite, JASPER Launch Service Advisor Sales Training
Sales Master University is an ongoing online course that provides service advisors with a consistent flow of sales training.
Pandemic Playbook
This crisis has forced shop owners to make some critical and incredibly difficult decisions about every dollar.
Aftermarket Associations Oppose ‘Cash For Clunkers’
Groups send opposition letter to Congressional leaders.
Holding Safety Meetings That Don’t Stink
Successful meetings require some degree of professional skill, as well as consistency, but anyone can learn how to do them well.
Perspire To Inspire: Cultivating A Culture Of Dedication & Commitment
Just like anything else in this industry and in life – building a winning shop culture takes time and effort, in addition to strategy. Good thing no one in the auto repair industry is afraid of a little hard work!
Establishing A Shop’s Chain Of Command: Motivating Your Team To Succeed
A team of great employees is a lot like a well-oiled army platoon. In order to succeed, everyone needs to know their role, needs to support one another, and needs to share a common objective. The team also needs to understand and respect the chain of command.
Holding Safety Meetings That Don’t Stink
Meetings sometimes stink. Most are long, some are boring, and others are downright unnecessary. You might walk into a meeting hoping to make a decision about a new safety concern, and walk out an hour later having accomplished nothing. In the meantime, you’ve facilitated a waste of time for an irritated group of people who won’t be signing up for your next meeting.
Steps Toward Smooth Sailing: Establishing Proper Policies & Procedures To Improve Your Shop’s Productivity
We’ve all been there. Customers keep coming in waves and your shop is crazier than it’s ever been. The bays and parking lot are completely full, your waiting room has guests who are waiting to speak with a service writer and you can’t catch your breath trying to keep it all organized. In other words, your policies and procedures broke down. The systems that worked when business was slower fell apart as you grew, and now you’re left trying to pick up the pieces or the shop morale will take a dive and your customers’ trust will fall right along with it.
