Working ‘On’ Your Business, Not Just ‘In’ It
Once upon a time, my accountant had to prepare 102 W2s in a single year for my shop. We had so much turnover, dealt with so much chaos and were putting out so many fires that it was impossible for me to contemplate working “on” my business instead of “in” it. So what’s the way out? How can we break the cycle? I’ll come at this problem from two directions, but, truthfully, it comes back to a single principle: we have to focus on results instead of activity.
Mark’s Auto Service: Staying Modern While Remembering The Past
In a society that is increasingly becoming accustomed to instant gratification (you can find just about any information with a quick Google search), it should come as no surprise that the motto at Mark’s Auto Service in Rockford, IL, is, “We fix it all, right here, right now!”
The Six Essential Success Traits Of Top-Performing Service Salespeople
Having spent 25+ years in the sales industry myself, I have seen a wide variety of salespeople, from dreadful to truly great with most somewhere in between. Of course, top-performing salespeople are invaluable to any business as they typically represent the 20% of the team that generates 80% of the revenue or thereabouts.
Ten Presenters Bring OEMs And Independents Together At NASTF Fall General Meeting
The Fall 2013 General Meeting of the National Automotive Service Task Force (NASTF) was held during the AAPEX/SEMA trade shows in Las Vegas on Wednesday, Nov. 6, 2013. Sixty-five people attended the event live, and another 37 attended via the webcast. More than 300 viewed the recorded webcast within a week following the event.
Westside Auto Pros: Internet-Savvy Shop Still Going Strong After 16 Years
In today’s ever-changing digital media landscape, with thousands of tweets per minute and videos going viral every day, it’s becoming more and more important for shop owners to stay on top of marketing technology. Ron Haugen, owner of Westside Auto Pros in Des Moines, IA, has seen first-hand how a well-mastered, intentional social media plan can attract new customers.
Lessons Learned From Amazon.com: Best Practices To Improve Customer Retention And Sales
I love Amazon! Over the past five years or so, I’ve purchased countless items from Amazon: books, DVDs, office supplies, electronics, coffee, assorted gifts and a lot more. In fact, rarely does a week go by without at least one Amazon package arriving from UPS.
ASA Pushes Vehicle Safety Inspection Programs on Capitol Hill
Automotive Service Association (ASA) leaders met recently with key members of Congress and congressional staff to discuss the importance of vehicle safety inspection programs.