Shop Profile – Veenstra’s Garage, Grand Rapids, MI
Mike Veenstra ditched stale marketing techniques and began targeting higher-quality customers – it worked.
Aftermarket or OE? Windshield Debate Takes On A New Twist
New ADAS features mean glass tolerances and its relationships with components be correct for proper function.
Carrot & Stick Management Style Brings Limited Benefits
Bonuses done right can be a great employee incentive – but don’t turn your team into donkeys.
Is A Business Coach Right For You?
Each day you are not at the top of your performance ability you are leaving a ton of opportunity on the table.
Creative Coaching Leads To Big Wins In The Shop
Creative coaching helps to foster a culture of belonging and empower everyone to be vested in the overall team success.
Are Your Cores And Parts Costs A Money Pit?
Learn how to implement a process for handling core returns that makes you money, not loses it.
Veterans Can Be Heroes Off the Battlefield Too
Veterans can bring great value to the civilian workplace, in terms of technical skills and leadership abilities.
NHTSA Launches Interactive, Searchable Recall Dashboard
Website makes over 50 years of recall data easily available to the public.
Get S.M.A.R.T.
A deadline puts positive pressure on us. Our time is limited; it’s up to us on how we spend it.
Yeoman’s Effort, DRIVE To Succeed Combine For Profitable 2020
Donny Yeoman is a third-generation owner of Yeoman Service Center in Fort Wayne, Indiana.
