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Robertson Automotive: A One-Stop Shop – Where Customer Satisfaction Is Top Priority

Personal service with a smile, quality work, and fair prices are a difficult set of standards to find at a single automotive repair shop in Tyler, Texas. However, one shop stands out among the rest – Robertson Automotive, a Confidence Plus Certified Service Center and Auto Value customer of ABC Auto Parts, Ltd. This repair shop offers a completely different experience upon entering the building.

Knight’s Automotive Repair: Owner’s Lifelong Industry Passion Sets The Tone For The Entire Shop

With a name like Knight’s Automotive Repair – and a logo to match – it’s only fitting that a full suit of armor in the shop’s waiting area greets customers. In fact, owners Peyton and Nancy Knight have received quite a few medieval-themed gifts over the past 34 years of providing automotive service in the Ledgewood, NJ, area.

Foreign Affairs Auto: Shop’s Competitive Advantage The Result Of A Differentiation Strategy Focused On Its People, Processes And High-Quality Product Offerings

While change can be good, and some might say inevitable, sticking to what’s worked for nearly 35 years is probably a good idea. Foreign Affairs Auto has served the European car owners in the West Palm Beach, FL, area since 1982, and General Manager Jonathan Ortiz says a focus on the customer has always served the shop well.

How Your Previous Year’s Taxes Will Affect The Sale Of Your Shop This Year

Jim’s Auto Repair and Tire has been a fixture in a Midwest community for 31 years. Jim is now 64 years old and has agonized about when to retire for the past couple of years. The business has enabled him to live a good life despite the ups and downs of the local economy, put his two children through college and spend more time lately on his hobbies.

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10 Building Blocks To Ensure Your Shop’s Success In The New Year

Whether you’re looking back on last year’s challenges and opportunities, or looking ahead to what the new year might hold, the value of working on your business to achieve bigger and better results never changes. Every facet of your business should be continuously refined to support your shop’s customer value proposition.

Don’t Let ‘Not Me’ Ruin Your Shop

“Not Me” makes his appearance when the shop owner is confronted with an unsuccessful repair or has to refer a customer to a dealership. They start spouting half-truths in order to convince the customer and themselves that they are not responsible. The excuses include: “The OEMs are not releasing all of the repair information,” “Cars today are so complicated,” and “They don’t build ’em like they used to.”

Fuller Automotive: From Buggies To Autos, Shop Stands The Test Of Time

Not many shop owners can trace their roots back to a time before automobiles, when horse and buggy were the standard means of transportation. But that’s exactly what Chris Fuller can do with Fuller Automotive that started when his great-grandfather Willis Fuller transitioned from working on horse-drawn carriages to the internal combustion engine. Now Fuller Automotive & Tire Center in Auburn, MA, has eight bays for repairs on all makes and models, and is separated by a shared waiting room with a four-bay SpeeDee Oil Change center.

Repair One Automotive: Team Atmosphere Bolsters Shop’s Success

Creating a team atmosphere is sometimes easier said than done in a repair shop setting. Not so with Repair One Automotive. Since opening in January 2003, owners Brent and Brenda O’Neal have made every effort to build not only a team atmosphere, but a positive environment where “employees know their ideas are both listened to and valued.”

Flynn’s Tire & Auto Service Wins 2014 Tire Review Top Shop Award

It’s not any one thing with Flynn’s Tire & Auto Service. It is the sum of everything – the people, the facilities, the locations and towns, the customers, the attitude, the relationships, the merchandising and marketing, the top-level service techs, the firm under­stand­ing of what customers demand. It is all of those things and more – all delivered with a warm, caring smile – that earned the Hermitage, Pa.-based tire dealership the nod as winner of the 2014 Tire Review Top Shop Award, presented by Ammco/Coats.

Integrity Automotive: Tucson Shop Capitalizes On Quality Repairs And Top-Notch Customer Service

The owners of Integrity Automotive make one thing very clear on their website: Integrity isn’t just part of the shop’s name; it’s the basis of everything they do. That was the mutual goal when Charlie and Julee Baxley, and Don and Barb Meeker decided to open an automotive repair business in Tucson, AZ, more than seven years ago in February 2006.