Follow These Two Important Rules To Engage Customers For Life
In order to achieve ultimate success, shop owners must ensure that all of their systems, processes, programs, policies, procedures and initiatives are properly aligned to focus on improving the customer experience. A major part of this accomplishment involves making certain that all employees consistently execute customer-focused behavior.
Babcox Media Launches AftermarketJobs.com
Babcox Media, Inc. is pleased to announce the launch of AftermarketJobs.com, an automotive aftermarket-specific online job portal. For aftermarket employers, AftermarketJobs.com offers a cost-effective resource for promoting open positions within their companies, while at the same time directly reaching prospective employees who are already involved in this dynamic and competitive market.
Increase Productivity While Saving Your Shop Money
It’s only natural that most of your employees would like to take their vacations during the summer. Unfortunately, that’s typically your busiest time, right?
Lessons Learned From Amazon.com: Best Practices To Improve Customer Retention And Sales
I love Amazon! Over the past five years or so, I’ve purchased countless items from Amazon: books, DVDs, office supplies, electronics, coffee, assorted gifts and a lot more. In fact, rarely does a week go by without at least one Amazon package arriving from UPS.
AVI And Babcox Sponsor Free Management Webinar
AVI and Babcox are joining forces with Bob Cooper of Elite Worldwide to offer a webinar, “Creating Team Spirit in Your Auto Repair Shop!” which will cover employee management, and more specifically, internal communication and how to manage the relationships between advisors and technicians. Use the special coupon code to enroll in the $29.95 webinar at no charge!
Hit These Five Targets For Extremely Satisfied Customers
There’s a lot of discussion these days about providing superior customer service – in fact, this subject is the cornerstone of my Pinnacle Performance sales and customer service training for the tire/auto service industry. For a great example of how superior customer experiences correlate to increased profitability, look no further than Starbucks.
A Guaranteed Management Tip For 2012
In addition to setting clearly defined goals and deadlines for each position, you also need to establish what we at Elite refer to as Minimum Levels of Acceptable Performance. Your employees need to know how they’ll win by reaching the goals that have been established for them, and they will also need to know the consequences for not meeting the minimum levels of acceptable performance.
Close Out With a Great Year – Incentives Are the Answer!
During December it’s easy for people in the auto service and repair business to find excuses for why their sales are down. They’ll tell themselves that people have the holiday season on their minds, they’re busy shopping instead of taking good care of their automobiles, etc. Don’t buy into any of these excuses!
Eight Pay Program Tips That Generate Happy Technicians
In the coming years, no component of your business will be more critical to your success than the caliber of the people who work with you. In order to hire and keep superstar employees at your shop, you need to have pay programs in place that ensure they stay motivated and happy to be a part of your team.
Goal Setting For 2012: Combine A Well-Cast Vision With A Charted Course
On June 6, 1944, the Allied Invasion Forces landed across 60 miles of French coastline beginning one of the bloodiest battles in history, and resulting in the liberation of Europe that ultimately occurred on May 8, 1945, also known as V.E. Day. As Supreme Commander of the Allied Forces, Dwight D. Eisenhower had to set the objective first – European liberation from Nazi Germany.