AVI And Babcox Sponsor Free Management Webinar -

AVI And Babcox Sponsor Free Management Webinar

AVI and Babcox are joining forces with Bob Cooper of Elite Worldwide to offer a webinar, "Creating Team Spirit in Your Auto Repair Shop!" which will cover employee management, and more specifically, internal communication and how to manage the relationships between advisors and technicians. Use the special coupon code to enroll in the $29.95 webinar at no charge!

AVI and Babcox are joining forces with Bob Cooper of Elite Worldwide to offer a webinar, “Creating Team Spirit in Your Auto Repair Shop!” which will cover employee management, and more specifically, internal communication and how to manage the relationships between advisors and technicians. Use the special coupon code to enroll in the $29.95 webinar at no charge!

Webinar: Creating Team Spirit in Your Auto Repair Shop!

When: Thursday, March 8, 2012, from 10:00 a.m. to 10:55 a.m. PST

Presenter: Bob Cooper, President, Elite Worldwide, Inc.

Coupon Code: BABCOX

 

If you want to create team spirit throughout your shop that will help you increase sales, productivity and profits, then this course is perfect for you. Through this information-rich webinar you’ll learn the easy-to-follow steps that will help you create the right environment, and will turn your employees into Superstars at the same time!

During this live webinar you’ll learn about the systems your shop needs to have in place, the most common management mistakes most shop owners make, and how to keep your crew motivated and producing at peak performance! Cooper will also show you just how easy it is to deal with the most difficult employees, in a surprisingly easy way. As an added bonus, he’s going to provide you with a course workbook and step-by-step action plan, and also share some of the pay program secrets that he’s used to grow some of the most successful shops in America!

Become on expert at:

• Motivating your employees in a cost-free way!

• Creating team spirit in your shop that drives up productivity & profits!

• Improving morale throughout your entire shop!

• Instituting pay programs that bring out the best in your people!

• Putting an end to employees coming in late!

• Dealing with the most challenging employees!

• Implementing Cooper’s easy-to-follow Action Plan to ensure your success!

For additional information and to enroll for the webinar, click HERE. Just enter the coupon code BABCOX on the webinar checkout page to attend this webinar at no charge!

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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