Auto Shop Customer Service and Sales
Consumers Often Report ADAS Issues After Repairs

While crash avoidance features have proven safety benefits, some vehicle owners report problems after repairs.

Adaptive Technology: How BMWs Learn From Themselves

Let’s look at five common adaptations for late-model BMWs, and what you should know before you start a repair.

To Solve Steering Issues Now Requires Sensor Skills

To solve steering complaints, techs must understand how the modules and sensors work together.

Today’s Lowest-Tech Fuel System Component

Are your customers aware that using a gas can to fill their vehicle may not work like it used to? They’ll need the funnel.

EV-Specific Tires Bring Opportunity To Winter Sales

Winter tires are designed to deliver safety for drivers in wintry weather conditions. EV drivers expect nothing less.

Utilizing Technology In the Service Garage

Shops that use technology effectively will increase customer service and improve internal processes to boost satisfaction.

Build Confidence Between Clients and Techs

Greater trust means more customers will be open to coming back and the relationships become a little more personal.

Communicating The Effectiveness Of TPMS

A good angle to start with may be laying out the consequences of not having a working TPMS.

What Customers Don’t Know About TPMS Can Hurt You

Surveys have shown that 30-50% of drivers have no clue what the TPMS warning light in their vehicles means.

How Does Ethanol Affect A Fuel System?

Ethanol and E15 fuels are right for certain applications but not for all vehicles. Here’s what you need to know.

Getting In The Car When The Keys Won’t Work

What do you do if the keyless entry remote won’t unlock the doors or start your customer’s VW?

Survey Reveals Consumers Trust You More These Days

The research was commissioned by ASE with the online survey conducted by b4 Branding, an independent research firm.