Educating Female Customers Earns Their Trust And Lasting Loyalty
Recently, I was having a discussion about female customers with my advertising/marketing partner LeeAnn Brook from Brook Design Group. She was sharing statistics as to the purchasing power of women and asked me why I thought female customers comprised such a high percentage of our customer base. We discussed the shift in purchasing power in many different sectors, including auto repair.
Sell More Diagnostic Services
Your customers are far more likely to believe what they see than what they hear, because being able to visualize a problem and solution provides them with verifiable information that makes their decisions easier.
Building Your Brand: More Than Just Creating A Logo
In the July/August 2011 issue, we reviewed the value of developing a brand for your company, built on the “promise of an experience.” Oftentimes, people assume that a brand is just a logo used on marketing materials. A brand goes far beyond having a logo.
Signage And Projecting A Professional Image: A Cohesive Message Ensures Optimal Impact Of Your Shop’s Brand
This article is the first of a multi-part series where we will discuss shop signage and image. We’ll talk about what message you’re communicating without even uttering a word to your customer. We will look at ways for you to improve on the message you’re sending and help you set your shop apart from your competition.
With Today’s Customer … It’s Value That Sells
Value has always been a powerful motivator in marketing and sales, but with the uncertainty in today’s tough economic times, an emphasis on value is more important than ever before. Although you’ll find many definitions, I believe we can all agree that in the mind of your customers, value means getting the most bang for their buck.
Leverage Text Messaging To Strengthen Your Local Marketing Push
My 70-year-old mother started texting before I did. This probably sounds strange given that I’m the tech geek in the family and “Web” is my middle name.
5 Proven Strategies To Grow Your Facebook Fan Base
Amy Porterfield, co-author of “Facebook Marketing All-in-One for Dummies,” presented a recent SEMA webinar regarding five proven strategies to grow your fan base and create a community on Facebook.
5 Telephone Tips That Will Increase Your Auto Repair Sales
During tough economic times you need to make the most of every opportunity that you have at your disposal to generate more sales. Follow these five tips to convert more first-time callers into happy customers.
Thinking Outside The Box: The Key To Higher Car Counts
Institutional advertising programs, like print media, TV and radio, and electronic media, all have their place. Clearly they can help you keep the name of your company top of mind with your customers, which, in the world of advertising, is a good place to be. But regardless of how much name awareness your company carries, one thing is for certain: You sell a service, not a product.
Deliver World-Beating Customer Service, Part 2
Part 1 of this article in the July/August issue discussed how great customer service is not as easily defined as having clean restrooms. Customer service is a tangible, measurable attribute, so your customer always decides whether or not you’re delivering exceptional customer service.
Reputation Management: What Are Customers Saying About You?
The Internet is often referred to as “The Wild, Wild West” because technology is changing so rapidly, it’s virtually impossible to police content, images and business practices. Well, the web just got a heck of a lot wilder in the local search space, so here is what you need to know to protect your shop’s reputation.
Use Cause-Related Marketing to Boost Sales
If you’re looking to increase your repair shop’s exposure in your local community, a cause-related event is virtually guaranteed to get some much-desired exposure, help you earn the trust and respect of your current and potential customers – and, not to mention, help out a great cause.
