Call The Top 3% Of Your Customers In December -

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Call The Top 3% Of Your Customers In December

The holiday season is right around the corner, so do what your competition will never think to do. Identify the top 3 percent of your active customers, as well as the individuals who have referred the most people to you over the past year. Then set aside time to call them during the middle of December.

Bob Cooper
By Bob Cooper
Since 1990, Bob Cooper has been the president of Elite (www.EliteWorldwide.com), a company that strives to help shop owners reach their goals and live happier lives, while elevating the industry at the same time. The company offers one-on-one coaching from the industry’s top shop owners, service advisor training, peer groups, along with sales, marketing and shop management courses. You can contact Bob at [email protected], or at 800-204-3548.
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The holiday season is right around the corner, so do what your competition will never think to do. Identify the top 3% of your active customers, as well as the individuals who have referred the most people to you over the past year. Then set aside time to call them during the middle of December. When you have them on the phone, do two things: Wish them a happy holiday, and take the opportunity to thank them for their trust in you. Not only have these people earned that personalized phone call that comes directly from you, but the results you see during the first quarter of next year will be absolutely amazing! So mark your calendar today, and make those calls!

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For additional help running a more successful auto repair business, learn more about the one-on-one coaching and customized action plan offered through the Elite Coaching Program.

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