Offering loaner vehicles is key to maximizing your shop’s revenue. However, shops often struggle with managing their fleet, especially as the fleet grows. Doug Kaufman talks with experts from ShopLoaner and ARSLoaner about options. This podcast is sponsored by ARSLoaner.
Dealing with warranty return headaches starts with fixing the real failure first.
The auto care industry in the US is a significant part of the economy, generating nearly $480 billion in revenue and employing millions of people. However, the industry also faces a high rate of parts returns, with nearly one in four auto parts being returned. This is a costly and wasteful issue that needs to be addressed.
The perception may be there’s nobody out there to work, but really they just don’t know how to get connected.
Finding great employees is critical, but even more important? Keeping the great ones you already have.
In this SOS podcast episode, Roy Niemi explains that solid hiring can be complicated.
In this podcast episode, Doug Kaufman and Clint Cooper continue their discussion about catalytic converters.
The creep of Customer Experience Decline can take hold if you allow your shop to lose focus.
Everyone likes to feel appreciated, but will a tip make your techs work any quicker or more precisely?
Industry leaders will share their knowledge on trends, strategies and innovations in automotive communications.
ShopOwner includes valuable business management and technical editorial content.
