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Today’s consumers have more choices than ever before. When it comes to choosing someone to take care of their automotive needs, they turn to...Read More

If you want to build a more profitable, successful auto repair business, here are five training tips that will help you reach your goals: 1....Read More

When your techs come to you to tell you they’re stumped, and you give them a recommendation, you’ll lose regardless of the outcome. If...Read More

The Terminology In order to understand the issues, we first need to define the terms. According to the American Psychological Association, sex is defined as...Read More

When it comes to dealing with objections, most service advisers shut down as soon as the customer says, “It’s too much money,” or “I’d...Read More

News

On Monday, May 23, the Motor & Equipment Manufacturers Association (MEMA) and the Brake Manufacturers Council (BMC) submitted comments to California’s Department of Toxic Substances Control...Read More

As millions of American drivers hit the road for Memorial Day weekend, it’s not just the start of summer, but also the beginning of...Read More

Consumer complaints about vehicle software have been growing steadily over the past several years, and 2016 is already on-pace with the record-setting level of...Read More

A new survey from AutoMD.com indicates that the lengthening vehicle ownership cycle is impacting vehicle purchasing. The survey, conducted online among more than 1,000...Read More

To celebrate its 100th birthday, ACDelco and 17 ACDelco Professional Service Center (PSC) program shops across the U.S. partnered with local charities to repair...Read More

Executive Interviews

Robert Sanford

Robert Sanford Robert Sanford is responsible for ACDelco’s business strategies and overall performance. He joined GM in 1982 and has served...Read More

Shop Profiles

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Photos courtesy of Jim Katzenburger If you had told Chris Cloutier six years ago that he would be running a successful...Read More

Headlines

Mobile Air Conditioning Society (MACS) Worldwide has introduced service training within a three-part webinar series: MACS Mobile A/C Best Practices. MACS has taken the industry-standard...Read More

If you want to build a successful auto repair business, you will need to strongly consider the length of the warranties you offer. First of...Read More

If you want to build a more profitable, successful auto repair business, here are five training tips that will help you reach your goals: 1....Read More

When your techs come to you to tell you they’re stumped, and you give them a recommendation, you’ll lose regardless of the outcome. If...Read More

The next generation of motor vehicle aftermarket leaders will gather at Northwood University in Midland, Michigan, in late August for the start of the...Read More

On May 11, 1916, General Motors (GM) Founder William C. “Billy” Durant assembled a dream team of premium automotive brands into a new company...Read More

The Automotive Service Association (ASA) will hold the third Vehicle Safety Inspection Forum on Oct. 19 in Houston. The purpose of the forum is...Read More

Robert Bosch LLC has announced the addition of 24 new SKUs in the month of May to its aftermarket product lineup. Additions were made...Read More

The Automotive Management Institute (AMi) is accepting applications for the annual $1,000 Tom B. Babcox Memorial Scholarship. AMi, in conjunction with Babcox Media, established...Read More

The Terminology In order to understand the issues, we first need to define the terms. According to the American Psychological Association, sex is defined as...Read More