Shop Owner Magazine
  
Articles
Let's face it: No one likes working weekends. Saturdays and Sundays are a chance to catch up on chores, visit with friends and, most importantly, spend quality time with family. It's why 3A Automotive... Read More
The Case For Consistency: Exceeding Expectations Builds Customer Loyalty
No customer likes surprises when it comes to doing business with any type of service provider. When customers can count on consistently great service each time they do business with you, their confide...    More...
Executive Interview: Roy Kent, Federated Auto Parts
Roy Kent joined the Federated Auto Parts management team in January 2014 as chief strategy officer and president of new business development. An industry veteran, Kent's vast aftermarket experience in...    More...
What Every Service Adviser Should Know About Selling
Many years ago, when I was still working on cars, I came to the realization that I would someday own my own shop. I also realized that in order to do so, I would first have to learn how to sell servic...    More...
Paperless Workflow Boosts Technician Productivity And Shop Communications
The paperless shop operation, including eliminating the paper rack of repair orders and other paperwork, has come a long way. Touch screens or big screen TVs have replaced the paper rack so that every...    More...
Rischbieter's Automotive Continues Long Tradition Of Quality Service
For some, automotive repair is in the blood - especially when you follow in the footsteps of your dad and his dad before him. Bob Rischbieter, Jr., grew up working at Rischbieter's Automotive in St. L...    More...
News
ACDelco Enhances E-Commerce Capabilities
Mobile capability with VIN scanning and the ability to accommodate unlimited users are the latest enhancements for independent service centers that use ACDelco WIP, the brand’s online parts ordering s...    More...
Federated T-Shirt Tuesdays Returns To Facebook
If you are looking for a new t-shirt for your summer wardrobe, look to Federated. Every Tuesday through August, Federated will announce 10 winners of NASCAR Sprint Cup Federated Auto Parts 400 t-shirt...    More...
AAPEX Attendees: Your Vote Counts
The Automotive Aftermarket Products Expo (AAPEX) is asking attendees to participate in an all-new voting process at this year's event to determine the winning entries in the 2014 New Product Showcase....    More...
AVI To Provide Technicians With $1 Million In Free Training
AVI (Automotive Video Innovations) is giving back to the automotive community that has given so much opportunity to the Florida-based video company. To carry out that mission, AVI reports that it is p...    More...
Young Auto Care Network Group To Host Networking Program During AAPEX
The Young Auto Care Network Group (YANG), a program of the Auto Care Association, is hosting the Young Professionals Program during the Automotive Aftermarket Products Expo (AAPEX), Wednesday, Nov. 5 ...    More...
ASE Industry Education Alliance Announces Special Instructor Recognition
The ASE Industry Education Alliance has announced a new Instructor Recognition program. Thirty-two members of the inaugural class of recognized automotive instructors will be honored at the upcoming A...    More...
NACE/CARS Announces Technology & Telematics Forum Schedule
As the NACE/CARS event draws closer, the Automotive Service Association (ASA) encourages anyone involved in the industry to attend the Auto Alliance Innovation Technology & Telematics Forum, taking pl...    More...




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