New myASE Web Portal Now Open For Registration
The myASE portal can be accessed by visiting my.ase.com.
ASE Introduces Spanish/English Option For Tests
In 2020, only four certification and recertification tests will have the new bilingual feature.
Most Automotive Technicians Use Cellphones For Work Tasks
According to an IMR survey, 87.4% of technicians are actively using their cellphones for work in the bay to access technical information, catalog information, parts manufacturer websites and training content.
Increasing Your Technicians’ Efficiency
Investing in a training system will help you keep your technicians current. This training might include diagnostics, automobile restoration, engine performance, steering and suspension, etc. It’s also imperative that you equip your technicians with the skills they need to effectively communicate with their team.
The Value Of Training Your Entire Team – Including The Owner
If an owner doesn’t take the time to train employees, to teach them the processes used in the shop, and to explain the benchmarks, they cannot expect the employee to deliver on these expectations. Training for new employees is a good start, but it’s far from the whole picture. Does the rest of the team understand your expectations? Do they know who is responsible for holding other techs accountable? Are they incentivized for meeting and exceeding expectations?
Adapting To Change – The Key To Success In Business
It is often said that change is the only constant. Nobody understands that better than Chuck Wichrowski, owner of Baum Boulevard Automotive, an 8-bay automotive repair shop in Pittsburgh, PA. He has built his entire business model around the concept.
Preferred Automotive: Business Growth Through Education, Customer Service
Preferred Automotive Specialists, Inc. is proof positive that business growth doesn’t have to mean sacrificing customer service. Tom Palermo, who serves as the general manager of the Jenkintown, PA, shop, has been able to expand his fleet customer base while continuing to maintain the personal, one-on-one relationship with regular customers.
