Whether you work in general repair, collision or heavy duty, the performance of your technicians is critical to your shop’s productivity as well as its profits. From diagnosing vehicle issues to repairing crucial components, this type of work is intensive and sensitive to error. Investing in a training system will help you keep your technicians current. This training might include diagnostics, automobile restoration, engine performance, steering and suspension, etc. It’s also imperative that you equip your technicians with the skills they need to effectively communicate with their team.
Having well-trained repair techs is essential to the success of your shop. Vehicle repair isn’t going away anytime soon, and your business should be prepared to expand with the constant increase in vehicles and drivers. With this growing variety of vehicles, it’s important for technicians to have strong analytical skills. An experienced technician with these skills can set your customers up for a reliable, speedy and effective repair. A solid training system can set your shop apart from the competition in your area. If you can give your techs the skill of experience, you will notice an influx in both productivity and profits.
Communication skills are a critical component to a technician’s role in your shop. When diagnosing a customer repair or discussing issues and details, technicians take on a large responsibility of customer service and communication. It’s important that all of your employees are briefed on effective customer communication. Your technician’s skills in this area are a reflection of your business. When customers are comfortable with your team’s ability to communicate, they are more likely to leave their car at your shop.
You can implement different training drills for your techs and administrative teams. A regular system can be monthly or quarterly. You might find that placing a system on your shop’s calendar will keep your employees on their feet and familiar with the services they perform daily or weekly. Proper training will give your shop the edge it needs to get on top and stay on top of your game.
Article courtesy Management Success.