Controlling Payroll, Managing Productivity
Payroll is the largest expense item in the monthly financials, and dramatically affects the bottom line. It’s so easy for this to get out of hand if it’s not monitored on an ongoing basis.
Customer Service 101: A Look Beyond The Numbers
The unspoken mantra of every business is something akin to, “See opportunity, profit off of opportunity.” But succeeding as an independent repair shop is more complicated than that. You have to earn your customers’ trust through transparency and a focus on individual needs if you want to become a staple within a community.
5 Keys To Increasing Your Shop’s Service Sales
Looking to improve your service business? Here are five practices used by many of the most successful shops in America to dominate their market.
6 Tips On Generating More Repeat Business
In the world of auto repair, one thing is for certain: Every shop in your community has their eye on your customers. So in order to keep your customers, there are a number of things you will need to do. Here are 6 tips that will bring you amazing results.
Investing In The Digital World
Going online for any service is the new norm with almost every consumer owning a smartphone. With today’s technology, information can be accessed almost anywhere, making a major purchasing or scheduling decision a click away. Searching the Web for repair shops and tire dealers is gaining momentum, making a functioning and user-friendly website more important than ever for your shop’s livelihood.
It’s In The Book
Most enterprises have established operational policies and procedures that address almost every element of their business, from inventory controls to making bank deposits. These basic operational procedures are usually unique to the individual business unit and subject to the discretion of the business owner. However, more often than not, the single most important operational function is often left unaddressed.
Customized Marketing Solutions
With all that a quality marketing program entails – advertising, social media, public relations and more – doing it right is a big commitment. Tire dealers and repair shops, large and small, must choose the best strategy to make sure all bases are covered. As we discovered when speaking with businesses for this article, sometimes the answer isn’t as simple as handling everything in-house versus hiring an outside agency.
When Disaster Strikes
From tornadoes, hurricanes and floods to fires, earthquakes and more, no one knows when or where a disaster might strike. Natural disasters can cripple cities and towns in their wake, leaving homeowners and businesses to clean up the mess for months – and sometimes – years to come.
[atc] AutoCenter: A Family Tradition Of Quality & Service Excellence
When brothers Chris and Brian Weeks purchased [atc] AutoCenter in Augusta, GA, back in October 1999, they did so knowing they needed to live up to the expectations set by the previous owners. This wasn’t just any business transaction – Chris and Brian purchased the shop from their father, Carl, and their uncles, Allen and Larry, upon their retirement in 1998.
3A Automotive Service: Where Friendly, Honest Auto Repair Equals Profitability, Customer Satisfaction
Let’s face it: No one likes working weekends. Saturdays and Sundays are a chance to catch up on chores, visit with friends and, most importantly, spend quality time with family. It’s why 3A Automotive Service is closed on the weekends, and it just might be one of the reasons President Jimmy Alauria doesn’t have much
