Using Customer Feedback to Improve Your Business
As a business owner, feedback is generally accepted as a way to make improvements to your shop or services, and is even a helpful method to short-term and long-term business decisions. For most shop owners and repair businesses, customer feedback is often immediate, allowing you to act upon it quickly.
EPA Finalizes Significant New Use Rule for Motor Vehicle Refrigerant
In a letter to the U.S. EPA earlier this year, the Automotive Service Association (ASA) expressed concern with the substitution of HFO-1234yf because it poses some risk to those persons handling the product, particularly non-professionals or do-it-yourself (DIY) consumers.
Affinia Group Unveils World Smart Strategy
Affinia said during the past six years it has taken control of its global supply chain with an innovative approach to global commerce. The World Smart direction assures consistent product quality regardless of where a product is manufactured globally.
Consumers Continuing to Hold On to Vehicles Longer, According to Polk
The average length of ownership of new vehicles continues to increase, according to a recent analysis from Polk. Consumers are now holding on to a new vehicle, on average, for 63.9 months based on second quarter 2010 data, up 4.5 months from the same time last year, according to Polk.
Unique Y-Lift Now Improves Productivity and Profitability Beyond the Alignment Bay
Rotary Lift’s award-winning Y-Lift is now available as a general service model (Y12) to improve productivity and profitability throughout the shop. The Y-Lift is a drive-on lift that uses a patented design and unique Y-shaped legs to provide faster rise/descent speeds and better vehicle access than traditional scissor or four-post lifts.
Matt Kenseth Crew Chief Jimmy Fennig Wins MOOG ‘Problem Solver’ Award at Texas
Jimmy Fennig, crew chief for Matt Kenseth and the #17 Crown Royal Black Ford, was named Federal-Mogul Corporation’s MOOG “Problem Solver of the Race” at Texas Motor Speedway after Kenseth nearly came all the way back from a lap down to win Sunday’s AAA Texas 500 Sprint Cup race.
Winner of the Raybestos ’32 Roadster Pickup Hauls in a Classic
Vin Paladini of Great Falls, VA, considered himself “the luckiest man in Las Vegas” this week, as he was publicly announced as the winner of the Raybestos ’32 Roadster Pickup from the summer 2010 national promotion. Paladini’s name was drawn as winner from more than 45,000 entries received.
Waukegan Tire & Supply Co. Embraces Social Media to Keep Pace with Shifting Demographics
Waukegan Tire & Supply Co. Inc. has learned to adapt. The company did not just accept change because there was no other choice; it embraced change, and is thriving as a result. From adopting social media to keeping pace with shifting demographics, the company has found ways to grow a sense of community. As a family-run business, it is naturally focused on personal relationships, and has chosen to see not only customers, but also the entire community as its extended family.
4 Things You Can Do to Make Your Business Inviting to Women
Women influence 85% of all consumer-purchasing decisions in the U.S. When thinking about the impact that this group has on commerce and on businesses in general, you are probably asking yourself this question: “Am I getting more than my fair share of this opportunity?” Continue reading to gain some valuable insight into marketing to women.
AAIA Town Hall at AAPEX: Industry Resets, Realigns Aftermarket for Growth and Prosperity
The resounding message echoed among panel members was that the economic reset that resulted from the recent recession has prompted an industry reset that will position the aftermarket for growth, but they cautioned that we should not forget the lessons we learned the past year.