University Of The Aftermarket To Present ‘Aftermarket 101’ Program For New Aftermarket Employees
The program provides employees who are new to the aftermarket with a better understanding of the industry, its structure and big-picture trends.
Are Your Employees Lacking Motivation?
Many company leaders believe that offering higher pay than the competition is enough to attract and retain the best people. However, many studies suggest something different: We have to find a way to tap into the deeper motivational needs of our staff if we want to create and keep the stars!
What Employers Of LGBT Employees Need To Know
How should an employer address questions related to things like restroom use, employees transitioning genders while employed, benefits and insurance coverage? Keep in mind that there is currently no clear federal law specifically defining LGBT as a protected status. However, the trend is clear and savvy employers may want to take proactive steps to guard against future discrimination or harassment claims.
Why Shop Owners Struggle With Firing Employees
The most common reason shop owners are reluctant to fire someone is they feel the employee is either irreplaceable, or it will take a long time to find the right replacement. First of all, everyone is replaceable, and as I have often said to clients, the graveyards are filled with irreplaceable people.
Managing Problem Employees
Managing difficult employees and holding them accountable in a litigation-happy environment often feels akin to walking a tightrope while wearing a blindfold. And, while not every under-performing or disgruntled employee will take legal action, companies can discourage litigation by instituting and consistently following good discipline and performance policies.
Turning Employees Into Salespeople
Looking for new ways to address flat sales and low profitability? Try turning all your employees into salespeople. Regardless of an employee’s position or job description, there’s an opportunity for people at all levels to be salespeople. Here are eight ways to make sales part of every person’s job, adapted from Patricia Sigmon’s new book “Six Steps to Creating a Profit.”
Your Employees Are Not Expendable
This article has a strange title, right? Your employees aren’t like a faucet. My dad always used to say that. It wasn’t a concept I grasped immediately early in my career. However, I’ve come to realize how truly important it is. As the decision maker in your shop, there are many levers and knobs you can turn to try to get different results and metrics. However, your workforce should not be one of them.
Keeping Employees Engaged And Optimistic
Over the last 15 years, I’m pretty sure I’ve seen every pay plan known to man. I’m also pretty sure that I’ve heard every possible variation of the same question: “How can I pay my team in a way that motivates them without eating all of my profits?”
Kracl Automotive: Family Atmosphere Attracts Customers, Employees
When Adam Kracl and his wife Annette decided to open their own automotive repair shop in Glenwood Springs, CO, they knew they wanted to fill a void in the area with a shop that not only provided top-notch repairs, but also created a warm, inviting atmosphere for customers and employees alike.
Team Incentives: How To Keep Employees Engaged, Optimistic
Over the last 15 years, since we started helping shop owners in 1999, I’m pretty sure I’ve seen every pay plan known to man. I’m also pretty sure that I’ve heard every possible variation of the same question: “How can I pay my team in a way that motivates them without eating all of my profits?”
