When Employees Review The Boss
It can be challenging enough when customers get to review the service they receive from your business, but when the employees get in on the act, it can be a bit too much. Perhaps, however, it can be your ticket to lower turnover, happier customers and more business.
Employee Handbooks: Providing Clear Expectations Between Employers, Employees
A good employee handbook records the company’s rules and communicates them to your employees in an easy, understandable way. If a handbook is well drafted, it provides helpful information on what’s expected from employees and what they can expect from their employer.
Your Frontline Employees Are Your Brand: Do You Have The Right Ones?
If shops have no staffing strategy or formalized hiring process in place, clearly, they need to make a change. While shop owners may not be able to control things such as recalls, interest rates or industry evolution and trends, they can control who they hire.
Rick & Ray’s Auto Plaza: Culture Of Professionalism Caters To Both Customers And Employees
It doesn’t get much bigger than this; at 23 bays with 15 hydraulic lifts, Rick & Ray’s Auto Plaza has positioned itself as a top contender not only in Fort Worth, TX, where it’s located, but also in the surrounding areas where the shop’s notoriety continues to bring in business.
Scholarships Available For Industry Employees And Family Members
Hundreds of scholarships will be awarded from the University of the Aftermarket scholarship program, including $100,000 specifically earmarked for industry employees and family members.
How Do You Motivate Your Employees?
There’s an old management saying about the carrot or the stick. Carrots incent behavior, and sticks intimidate behavior. Over time, both styles have been tested. My opinion is that long term, the stick becomes ineffective and can lead to burnout and even the loss of good employees.
Community Automotive Repair: Success Through Specialization And Creating An Inviting Environment For Customers And Employees
Having been repairing European makes and models in Grand Rapids, MI, since 1975, Community Automotive Repair owner Dick Zaagman has learned how to navigate the automotive repair field, both in terms of customer service and employee retention. According to Zaagman, the best practices that work in one facet of shop management often translate to another.
Monitoring Employees: Staying Within Legal Boundaries
In this article, we are going to discuss the steps you should take to stay within the legal boundaries if you’re checking in on your employees.
SEMA Student Career Day Cultivates Next Generation Of Automotive Aftermarket Employees
Student Career Day will include hundreds of high school and college students from across the country and more than 60 SEMA Show exhibitors.
Monitoring Employees’ Work Habits
Companies have many legitimate reasons for monitoring customer telephone calls or checking employee computers, which range from ensuring good customer service to addressing workplace theft to confirming compliance with speed limits and other laws. In this article we are going to discuss the proper steps you should take if you’re checking in on your employees.
