Sallas Auto Repair Shop Educates Women and Students about Caring for Cars
Sallas Auto Repair in Kansas City, MO, is passionate about cars and educating drivers about how to care for their cars. After years of witnessing several women be ripped off by other auto repair shops, Sallas began “car care clinics” to educate drivers about caring for their vehicles.
Vehicle Service Should Not Trump Customer Service
With passion for their vehicles running so deep, your customers’ expectations for a pleasant vehicle repair experience may run as high as having their vehicles fixed expertly and efficiently, especially among your female customers. Weighing in on this topic is Frank Scandura, owner of Frank’s Mercedes Service, with locations in Las Vegas and Henderson, NV. His multi-bay locations specialize in Mercedes-Benz, BMW, Audi, Jaguar and VW service and repair, with an emphasis on driveability.
Lincoln Square Service: Where Heritage and Customer Service Hit Home
Carmelo Rios was still relatively new to Lincoln Square Service in Chicago, IL, when the previous owner decided to retire and offered Rios the opportunity of his lifetime. “I came in as a manager, and five weeks later I became a partner,” says Rios.
The Buck Stops Here
Some business owners and managers continue to be stuck in the past. They fail to realize by squeezing out the last drop of productivity, cutting their overhead to the bare bones, trying to cut costs, working harder, and continuing to do business the same way with the same old customers and the same projects won’t cut it today.
Waukegan Tire & Supply Co. Embraces Social Media to Keep Pace with Shifting Demographics
Waukegan Tire & Supply Co. Inc. has learned to adapt. The company did not just accept change because there was no other choice; it embraced change, and is thriving as a result. From adopting social media to keeping pace with shifting demographics, the company has found ways to grow a sense of community. As a family-run business, it is naturally focused on personal relationships, and has chosen to see not only customers, but also the entire community as its extended family.
Executive Interview: Rusty Bishop- CEO, Federated Auto Parts
Rusty Bishop began his career in the automotive aftermarket 38 years ago when he joined Fisher Auto Parts, where he held a number of positions in warehouse and jobber store management and also served as a director of the company. In 1985, Bishop co-founded Federated Auto Parts Distributors, a program marketing group for major warehouse distributors.