Video: Retaining Customers
It is more expensive to find new customers than to keep existing ones. Here are a few tips to get your customers coming back in to your shop.
Video: Advertising Tips
It’s important for a repair facility to get everything they can out of its advertising budget. Keep these 4 tips in mind the next time your developing an advertising campaign. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: Providing Memorable Service Experiences
Customers have more choices than ever when it comes to automotive service, so the service experience you provide needs to be remarkable and memorable. Mary DellaValle presents three ways to do that in this Management Minute. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: Equipment Buying 101
Your equipment is the backbone of your shop – giving your technicians the muscle to work more efficiently and effectively. And, when those two things happen, profitability goes up. Mary DellaValle presents three tips to make good equipment buying decisions. Sponsored by Coats.
VIDEO: Proper Equipment Boosts Bay Efficiency
Time is money, so most people don’t drill down to the basics when they look for ways to increase profitability. Some seek a quick fix, while others look at the big picture and miss the details. Mary DellaValle presents three tips to run a more profitable shop. Sponsored by Coats.
VIDEO: Calming Customer Fears
Paying for vehicle repairs isn’t how most drivers prefer to spend their paycheck, which can make selling service a challenge. Mary DellaValle presents three easy steps you can take to make customers feel good about their purchase. Sponsored by MAHLE.
VIDEO: Why Your Sales Pitch Should Change With The Season
Every shop owner wants high-ticket repairs coming through the door, but knowing how to sell maintenance is just as crucial. To make the most of your service opportunities, focus on the seasonal benefits of items like cabin air filters, wipers and batteries. Adam Redling presents the top 3 tips for selling seasonal maintenance in winter. Sponsored by MAHLE.
VIDEO: Bringing In More First Time Callers
New customers are key for growing your business. That’s why it’s so important to capitalize on your opportunities when a first-time caller dials your shop. Here are three tips from Adam Redling for bringing in more first-time callers. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: Finding A Business Coach You Can Trust
Whether you just bought your first garage or you’ve run a shop for decades, sometimes a business coach can be just what you need to reach new levels of success. The challenge is finding the right person for the job. Adam Redling provides tips for finding a business coach you can trust. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: How A Good Reputation Can Help You Attract Top Talent
Posting job openings on the usual career sites might have worked for you in the past, but a solid reputation is often more important for attracting good help these days. If you’re having trouble finding quality techs, consider these tips from Adam Redling. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: Maintaining Good Relationships With Parts Suppliers
Access to quality parts is often the difference that separates the efficient shops from those that have to play catch-up all day. That’s why partnering with the right parts supplier can make your business both more proficient and more profitable. Adam Redling presents three ways to create a relationship with your parts suppliers that works for you. Sponsored by Auto Value and Bumper to Bumper.
VIDEO: Three Best Practices For Your Business
Mary DellaValle discusses three business best practices that can have a big impact on your shop’s success. Sponsored by Management Success.
