AMN DriveTime: Jim Franco (Video)
In the podcast, Jim also talks about three significant learning experiences during his career, centered around customer service, handling team members and marketing, and how he’s incorporated these lessons into his own business.
VIDEO: Understanding Differences In Oil, Air and Cabin Filters
Don’t compromise when it comes to filters, trust us. This video is sponsored by ACDelco.
VIDEO: Electric Power Steering Safe Modes
Andrew Markel discusses electric power steering modules. This video is sponsored by The Group Training Academy.
AMN Drivetime: John Washbish Recounts Industry Tales (Video)
After six decades in the aftermarket, John R. Washbish is not only a top leader but the industry’s favorite storyteller.
VIDEO: Recommending Replacement Ball Joints
CTR maintenance-free ball joints are a safe, quiet and reliable replacement option.
VIDEO: Texting Customers, Managing Expectations
Studies show that texting works – but talk to customers first. This video is sponsored by BOLT ON TECHNOLOGY.
Video: Digital Inspections – The Key to Communicating
DVIs provide your customers with full transparency to repairs needed. This video is sponsored by BOLT ON TECHNOLOGY.
VIDEO: How To Keep Wheel Bearing Nuts & Bolts Fastened
Keep wheel bearing fasteners tight for the life of the product. This video is sponsored by BCA Bearings.
AMN DriveTime: Kathleen Schmatz (Video)
Franco credits a lot of his industry success to his parents and other role models who helped him get to where he is today, leading one of the aftermarket’s leading software companies.
VIDEO: Using A Community To Confirm A Diagnosis
Diagnostic community help can be a great tool in your shop. This video is sponsored by Mitchell 1.
VIDEO: Do Your Customers Understand Their Power Steering?
Be prepared to explain the differences in today’s steering systems. This video is sponsored by The Group.
VIDEO: Hard Brake Pedal Problems
Here’s how a brake pad can cause a hard brake pedal. This video is sponsored by Auto Value & Bumper to Bumper.
