Executive Interview: Scott Bennett, Chairman Of The Board, Aftermarket Auto Parts Alliance
Scott is the President of Bennett Auto Supply, Pompano Beach, FL, with 34 stores, 1 distribution center, and over 60 Certified Service Centers throughout Southeast Florida.
VIDEO: Three Best Practices For Your Business
Mary DellaValle discusses three business best practices that can have a big impact on your shop’s success. Sponsored by Management Success.
VIDEO: Marketing To Women
Mary DellaValle explains how to successfully reach female customers to help set your shop apart from the competition. Sponsored by Management Success.
VIDEO: Working Harder? You Should Be Working Smarter
Mary DellaValle says that as a shop owner you’re working harder and faster today to stay ahead of the competition and boost profitability. But you really need to be working smarter. She tells you how, coming up next. Sponsored by Management Success.
VIDEO: Working “ON” Your Business
Mary DellaValle explains how working “on” your business helps your shop stand out from the competition, elevates your shop’s image and builds trust — all of which keep customers coming back for service. Sponsored by Management Success.
10 Building Blocks To Ensure Your Shop’s Success In The New Year
Whether you’re looking back on last year’s challenges and opportunities, or looking ahead to what the new year might hold, the value of working on your business to achieve bigger and better results never changes. Every facet of your business should be continuously refined to support your shop’s customer value proposition.
Shop Owner Introduces LinkedIn Group To Share Best Practices
Join the Shop Owner: Professional Automotive Repair Shop Owners Group now to obtain some business best practices you can immediately implement to attract customers, build trust and engage raving fans who will keep coming back for service.
Servicing Fleet Account Vehicles … A New Profit Center For Your Shop!
Tom and Joe Palermo shed some light on the challenges they faced as they embarked on new service territory, how they equipped their shop and team to take on additional vehicles and their varied service requirements, and the opportunities that resulted from establishing a new service “profit center” for their growing business.
Customer Loyalty To Vehicle Brands Spells Ongoing Maintenance Opportunities
Vehicle owners’ allegiance to brands should give us all something to cheer about. This is especially true for those of you who service import vehicles. Nine import nameplates – Infiniti, Land Rover, Lexus, Mazda, Mitsubishi, Nissan, Porsche, Subaru and Volvo – are among the 13 brands that experienced 10-year highs in loyalty rates in Q1 2015, according to new research from IHS Automotive.
Executive Interview: Ted Hughes, Head of Marketing, North America, MAHLE Aftermarket Inc.
Ted Hughes, AAP, was named head of marketing in North America for MAHLE Aftermarket Inc. in February 2011. Hughes leads the marketing department with responsibility for promotions, public relations, advertising, motorsports programs, and the advancement of all electronic and web-based activities. He’s approaching 15 years with the company, having served in various marketing roles since graduating in 2000 from Eastern Michigan University with a bachelor of business administration (marketing) degree.
Vehicle Unit Increase; Import-Rich VIO Are A Boon For Import Specialists
Need a dose of good news for your business? Then hear this: The influx of new vehicles in the market will lay the foundation for bountiful aftermarket service and repair opportunities. And, with import vehicle sales continuing an upward climb, there will be a lot more import nameplates on the roads for years to come – music to all of our ears.
Work Smarter With Procedures, Measurement And Accountability
You’re providing the highest quality repairs and top-notch customer service so that your shop’s car count continues to increase, customers return time and time again, and profits continue to grow. All the while, you’re on the lookout for ideas to improve sales, cut costs, increase productivity, boost customer service and build your brand, which all contribute to taking your shop to the next level.
