Customer service comes in many different styles, but one thing is always in fashion — good communication. During the recent Virtual AAPEX Experience, Doug Kaufman, editor of ShopOwner, talked with Tim Allbritten from BG Products and Jesse Meddaugh from 360 Payments about how their very different products foster very similar conversations.
Dealing with warranty return headaches starts with fixing the real failure first.
The auto care industry in the US is a significant part of the economy, generating nearly $480 billion in revenue and employing millions of people. However, the industry also faces a high rate of parts returns, with nearly one in four auto parts being returned. This is a costly and wasteful issue that needs to be addressed.
The perception may be there’s nobody out there to work, but really they just don’t know how to get connected.
Finding great employees is critical, but even more important? Keeping the great ones you already have.
In this SOS podcast episode, Roy Niemi explains that solid hiring can be complicated.
In this podcast episode, Doug Kaufman and Clint Cooper continue their discussion about catalytic converters.
Harvey Firestone’s legacy of innovation lives on in his great-grandson’s efforts as an entrepreneur.
EV maintenance, tax credits and social networks affect knowledge and interest in EVs.
Kritzer worked his way up from the shipping and receiving department to president and CEO.
Aftermarket veteran shares the changes he’s experienced and lessons learned through 30+ years in the aftermarket.
