Benefits Of Having A Green Auto Repair Shop
The key with green policies and procedures is they need to make sense.
Most Automotive Technicians Use Cellphones For Work Tasks
According to an IMR survey, 87.4% of technicians are actively using their cellphones for work in the bay to access technical information, catalog information, parts manufacturer websites and training content.
Joe’s Garage: Customer Service Never Goes Out Of Style
At Joe’s Garage in North Little Rock, Arkansas, customer service and core values are reminiscent of an earlier time.
Differentiating Your Shop With A Unique Brand Promise
So what separates a good shop from a great shop? There are many answers to that question. Is it location, training, techs, management? These are just a few, but one thing is certain: If a shop owner doesn’t concentrate on branding, all that other work and planning won’t matter.
Believe You Are A Market Leader … At Your Own Peril
These days, it’s imperative that you be paranoid. Not in a debilitating sense of course, but always looking over your shoulder. Always serving your customers in the way they want to be served. Always doing better.
Location, Location, Location Should Come Last: A Detailed Guide To Help Reproduce Your Success In A Second Shop
Opening a second location is a tempting idea for many shop owners, and why not? Twice the sales, twice the profits, and a chance to go through the process again and do everything right the second time around! If only it were that easy.
Executive Interview: David Saline, Vice President Of Sales, Management Success
David Saline started out as a client with Management Success and joined the team by leading training seminars. He is now the Vice President of Sales at Management Success, while continuing to run two shops.
10 Building Blocks To Ensure Your Shop’s Success In The New Year
Whether you’re looking back on last year’s challenges and opportunities, or looking ahead to what the new year might hold, the value of working on your business to achieve bigger and better results never changes. Every facet of your business should be continuously refined to support your shop’s customer value proposition.
What To Know About Performing Employee Background Checks
While conducting reference checks on potential employees is a sensible way of managing your business risk, employers must carefully follow legal limits on the type and extent of background checks they can conduct.
The Problem With Helping Your Techs Diagnose Vehicles
When your techs come to you to tell you they’re stumped, and you give them a recommendation, you’ll lose regardless of the outcome. If you solve the problem, you’ve sent a message to the tech that you’re more knowledgeable than they are, which is not going to build their confidence. But then it gets worse; you’ve also taught them to come to you when they’re up against a wall. This is a lose-lose situation, in that if your recommendation doesn’t solve the problem, the tech will come back to you looking for your next recommendation, because you’ve now assumed ownership of the problem.