In Search of a Good Technician
Is this you? Mitch from Premiere Auto needed a tech – a great one and NOW!
DRIVE Expo 2019 Achieves Record-Breaking Attendance
Hundreds of attendees were able to network with fellow shop owners and learn from automotive aftermarket executives during the event.
Joe’s Garage: Customer Service Never Goes Out Of Style
At Joe’s Garage in North Little Rock, Arkansas, customer service and core values are reminiscent of an earlier time.
Why Champions Don’t Have Time To Procrastinate
If you’re a procrastinator, there’s a really good chance you’ll bookmark this article to read later. That would defeat the purpose. Sort of like that book “How to Improve Your Memory” that I can’t seem to find. It’s been over two hundred years since Benjamin Franklin famously said, “never leave that ’till tomorrow which you can do today.” One would think that’s ample time for that success tip to catch on with the human race!
New Year: Optimism Abounds If You Know Where To Look
It’s out with the old, and in with the new, as we recently welcomed 2018. And, while we each have goals and strategies to suit our unique businesses and situations, there are barometers working behind the scenes that provide positive implications for us this year, says Mary DellaValle, editor of Shop Owner magazine.
Management Success Fall Convention Focuses On Hot Topics
Topics covered by speakers included succession planning, employing the next generation and modern marketing techniques that work.
IMR Insight: Threats To The General Repair Shop Business
The cost of tools and equipment required to service late-model vehicles and advanced technology on newer vehicles nearly tied for the highest threats to general repair shops overall.
VIDEO: How To Attract Top Talent
With competition for quality techs at an all-time high, Adam Redling advises how to make your shop more attractive to potential employees, starting with how to refine your job opening marketing efforts to entice the best candidates. Sponsored by ACDelco.
Knowing What Numbers To Watch
There was a time when you could take care of your customers and your people and the rest would take care of itself. It’s a lot more complicated than that today to run a successful business.
Why Customers Are Family At Hills & Dales AutoCare, Inc. In Canton, OH
Turn on the radio in Canton, OH, and you’re bound to hear a commercial for Hills & Dales AutoCare. And the first thing you’ll notice is a young girl’s voice sharing what makes the shop unique. That voice belongs to shop owner Marty Long’s 14-year-old daughter, who has been recording the shop’s radio spots for the past six or seven years.
The Problem With Helping Your Techs Diagnose Vehicles
When your techs come to you to tell you they’re stumped, and you give them a recommendation, you’ll lose regardless of the outcome. If you solve the problem, you’ve sent a message to the tech that you’re more knowledgeable than they are, which is not going to build their confidence. But then it gets worse; you’ve also taught them to come to you when they’re up against a wall. This is a lose-lose situation, in that if your recommendation doesn’t solve the problem, the tech will come back to you looking for your next recommendation, because you’ve now assumed ownership of the problem.
Wright’s Automotive: Protecting And Preserving A Legacy With A New Owner
An independent automotive service business can be so much more than bricks and mortar, equipment, employees and a source of revenue. It can also be a source of pride – a testament to a lifetime’s worth of hard work. I sometimes share case studies of the clients I have been able to assist in my role as an aftermarket business broker and provider of intermediary and advisory services. I do that when I think the story will provide a reader in similar circumstances with new insights or helpful information.
