Case Study: Buying And Selling An Auto Service Business – A Look At The Perspectives Of Both Buyer And Seller
I’ve found that every new listing is like a fresh new project. Although the perfect outcome is always a Win:Win situation for both buyer and seller, the backgrounds and experiences of the people involved and the steps to getting there are always different. For example, although many business sales involve a retiring, older owner selling to a younger buyer, here’s one that was just the opposite.
Selling More A/C Work
Here’s a tip that’s particularly effective during the hot summer months! Tell your techs that when they go for a test drive, they should stick a thermometer in the A/C outlet. If it’s not as cool as it should be, all that they need to do is write the recorded temperature down on the repair order.
Case Study: Buying And Selling An Automotive Service Business
Jim Torres had owned a prominent auto service center in North Providence, RI, since 1983. Although still in good health and wanting to remain active in the automotive aftermarket in some capacity, he sought retirement from the daily grind of owning and operating a business.
Increased Cross-Selling Incidents Will Improve Your Shop’s Bottom Line
As miles rack up on your customers’ vehicles, are you getting the most mileage out of your oil change services and maximizing every service occasion? Oil change service is the leading driver of traffic through service bays and represents the greatest opportunity for cross-selling other services, according to new car care research from The NPD Group.
10 Mistakes to Avoid When Selling Your Business, Part 2
The majority of challenges and frustrations experienced by sellers can be avoided with solid information about the pitfalls of selling a business in today’s market. While there are dozens of challenges to overcome, in the January/February 2013 issue the first five most common mistakes were discussed that can have drastic repercussions and cause both stress and loss of value on a business sale.
No-Pressure Selling Is A ‘No-Brainer’
As I pinball across North America training independent tire and auto service businesses on sales and customer service, it has become clear that many salespeople are under the impression that they must aggressively work to close the sale when interacting with customers, or they will lose business.
10 Mistakes To Avoid When Selling Your Business: An Insider’s Guide, Part 1
The majority of challenges and frustrations experienced by sellers can be avoided with solid information about the pitfalls of selling a business in today’s market. While there are dozens of challenges to overcome, here are the first five of 10 of the most common mistakes that can have drastic repercussions and cause both stress and loss of value on a business sale.
Selling an Independent Auto Service Business: An ‘Emotional Rollercoaster’ For Both The Buyer And The Seller
“Am I supposed to just keep working until I drop dead?” is a question many Baby Boomer generation business owners may ask themselves sooner or later. Jim Hermansader, a veteran of the automotive service industry who had spent 43 years, since he was 18 years old and fresh out of high school, in a family-owned business, had to ask the question out loud when he received some pushback from those who challenged his decision that it was time for his business to change hands.
Why Should A Customer Buy What You Are Selling?
Ever wonder why a customer does not see the value in what you are recommending and declines the service or repair? Our sales approach, at times, assumes that the customer fully understands the reason for or benefits of a particular service or repair, when in reality, they may have no idea what we are speaking about.
The Key To Selling Initial Vehicle Inspections: Establishing A Good Rapport At The Onset Eases Customer Anxiety
Most service advisors fall into one of three traps with first-time customers: they’ll either avoid recommending a complete inspection; they’ll try to bundle the inspection into a service; or they’ll just inspect the vehicle without the owner’s permission. Unfortunately, all of these approaches can jeopardize the customer experience, and reflect poorly on your shop. Let’s take a look at each one …