Are Low Car Counts The Real Issue?
Car count is a key performance indicator (KPI) that shows you the health of your business. But before we blame low car counts for why we are not achieving our sales goals, we need to take the time to look at all the numbers and analyze labor and part margins, average repair order (ARO), production issues, other critical KPIs, customer retention and workflow processes. Only after a thorough analysis can we begin to work on the issue of car counts.