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Yeoman’s Effort, DRIVE To Succeed Combine For Profitable 2020

Donny Yeoman is a third-generation owner of Yeoman Service Center in Fort Wayne, Indiana.

US House Reviews PPP Processes, Loan Forgiveness

Two hearings were held to discuss the current status and future recommendations for the Paycheck Protection Program.

Shop Profile: McNeil’s Auto Care

With some corporate experience under his belt, Pete McNeil felt he might be able to help get the business back on its feet.

Elite, JASPER Launch Service Advisor Sales Training

Sales Master University is an ongoing online course that provides service advisors with a consistent flow of sales training.

Pandemic Playbook

This crisis has forced shop owners to make some critical and incredibly difficult decisions about every dollar.

Aftermarket Associations Oppose ‘Cash For Clunkers’

Groups send opposition letter to Congressional leaders.

Holding Safety Meetings That Don’t Stink

Successful meetings require some degree of professional skill, as well as consistency, but anyone can learn how to do them well.

Perspire To Inspire: Cultivating A Culture Of Dedication & Commitment

Just like anything else in this industry and in life – building a winning shop culture takes time and effort, in addition to strategy. Good thing no one in the auto repair industry is afraid of a little hard work!

Establishing A Shop’s Chain Of Command: Motivating Your Team To Succeed

A team of great employees is a lot like a well-oiled army platoon. In order to succeed, everyone needs to know their role, needs to support one another, and needs to share a common objective. The team also needs to understand and respect the chain of command.

Holding Safety Meetings That Don’t Stink

Meetings sometimes stink. Most are long, some are boring, and others are downright unnecessary. You might walk into a meeting hoping to make a decision about a new safety concern, and walk out an hour later having accomplished nothing. In the meantime, you’ve facilitated a waste of time for an irritated group of people who won’t be signing up for your next meeting.