Autoscope Perfects The Art Of Automotive Repair: Training, Customer Service Are Key Elements To Shop’s Success
According to Autoscope President Nerces Mavelian, “Superstar Technicians” are “built, not born.” It all starts with what can’t be avoided and what is usually a lengthy and arduous task: finding the right candidate in the first place.
Honesty, Integrity Help Fuel Business For New Hampshire Shop
For Bill Gurney, owner of Gurney’s Automotive Repair, success can be attributed to one philosophy: Treat people how you want to be treated. It’s on the principles of honesty and integrity that he opened his first shop in 1985 with his wife, Charlotte, in Nashua, NH.
Online Applications Available Now for 2012 GAAS Scholarships; Deadline is March 31
Applications are now being accepted online for the 2012 Global Automotive Aftermarket Symposium (GAAS) scholarship, awarded to students planning automotive aftermarket careers. The application process is now entirely electronic through the GAAS scholarship website.
Car Care Council Women’s Board Announces Companies Participating In Inaugural Aftermarket Women’s Business Summit
The Car Care Council Women’s Board (WB) announces the early participants in the inaugural WB Aftermarket Women’s Business Summit, scheduled for Nov. 1-3 in Las Vegas, NV, during the Automotive Aftermarket Products Expo (AAPEX).
Staying Current Keeps California Shop Successful And Makes Great First Impressions With Customers
Training and technology updates help preserve West Escondido Automotive & Transmission’s status as a premier repair facility.
Inaugural Aftermarket Women’s Business Summit Announced
The Car Care Council Women’s Board (WB) is presenting the first-ever Aftermarket Women’s Business Summit, scheduled for Nov. 1-3 in Las Vegas, NV, during the Automotive Aftermarket Products Expo (AAPEX). The summit, designed for women repair shop owners and managers, will include educational and networking sessions focused on empowering the industry’s women to achieve business and professional success.
Volz Bros. Auto Service – Brand-Building Efforts Pay Dividends in Customer Loyalty
There’s no place like home, and for John Volz, home in this reference is the Volz Bros. Auto Service shop that he started 28 years ago. After 20 years of working 50-60 hours a week building his business, Volz sold the Grass Valley, CA, repair shop in 2001 to shop foreman Bill Greenman to retire to the Oregon coast where he spent seven years. Then, moved back to Northern California in 2008 to work in the auto parts business.
New Arizona Attorney General Planning ‘Sting’ Operations at Automotive Repair Shops [VIDEO]
Tom Horne doesn’t become Arizona’s new attorney general until January, but he has already announced that he will be conducting undercover “sting” operations at automotive repair shops. According to one news article, “Classic rip-off schemes include working without proper certification, charging too much for repairs and convincing customers to pay for repairs they don’t need.” Horne will also be searching for shops that give lowball estimates.
Matt Kenseth Crew Chief Jimmy Fennig Wins MOOG ‘Problem Solver’ Award at Texas
Jimmy Fennig, crew chief for Matt Kenseth and the #17 Crown Royal Black Ford, was named Federal-Mogul Corporation’s MOOG “Problem Solver of the Race” at Texas Motor Speedway after Kenseth nearly came all the way back from a lap down to win Sunday’s AAA Texas 500 Sprint Cup race.
Repair Shops Support Passage of Right to Repair Act
Passage of the Motor Vehicle Owners’ Right to Repair Act would require big automobile manufacturers to share relevant repair and safety information with local neighborhood repair shops and provides strong protections for automobile manufacturers’ proprietary information.