Tackling Substance Abuse
Substance abuse can be a tricky subject for a business to navigate. Add the fact that many states have now, for instance, legalized marijuana for medical purposes, and you may find yourself scratching your head over what to do if you encounter an issue with an employee.
A Step-By-Step Guide To Learning From Your Customers
As business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and, in most cases, they really do care about our success. Learning from our employees is relatively simple. All we need to do is pay attention to their passing comments and engage them during our employee meetings and reviews. Learning from our customers, on the other hand, may take some extra effort.
Giving Your Business A Face Lift
We hear time and time again from our readers that in today’s ultra-competitive market, every edge is necessary to beat the competition. Fine-tuning your shop’s customer service and perfecting shop operations are the first – and most obvious – steps. Beyond that, successful owners are working hard to deliver even more to their customers.
Working Smarter To Increase Shop Efficiency And Productivity
How many hours have service writers everywhere lost because of a missing wheel lock? How many frustrating hours have been wasted on getting the wrong parts because of incorrect VIN numbers? Little stuff like this really adds up!
Recover Lost Time: Simple Steps For Increasing Shop Productivity
The first step to increasing productivity in many shops is the introduction of Digital Inspections and Shop Workflow Worksheets on tablet devices that help to eliminate or minimize the use of paper in the shop.
Community Involvement Will Help You Grow Your Business
Part of your advertising and marketing program needs to incorporate community involvement, whether it’s with local business groups, church functions, the local chamber of commerce or other local organizations. The community needs to know who you are and what you offer.
The Key To Calculating Monthly Sales Goals
Far too many shop owners will set an annual sales goal, and then simply divide that number by 12 to set their monthly goals. However, since this approach does not take the number of work days in each month into account, it is not the way that you should be setting your monthly goals, especially if your service advisers receive a bonus for hitting and/or surpassing monthly goals.
Are You Getting Enough Labor On Some Jobs?
The labor time to replace an oxygen sensor is only part of the repair. You also need to account for the additional time needed to complete the operation: retesting, verifying and road testing. Not taking this into account could hurt labor production, which will affect your bottom line.
Pricing, Ethics And The Reputation Of Your Business
At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the prices you charge. They’ll tell you they can’t afford the recommended services, they’ll tell you they can get the same service done down the street for less, or they’ll just need you to knock a few bucks off of the price.
Work Smarter With Procedures, Measurement And Accountability
You’re providing the highest quality repairs and top-notch customer service so that your shop’s car count continues to increase, customers return time and time again, and profits continue to grow. All the while, you’re on the lookout for ideas to improve sales, cut costs, increase productivity, boost customer service and build your brand, which all contribute to taking your shop to the next level.
Tips For Safeguarding Financial Records
Some natural disasters are more common in the summer. But major events such as hurricanes, tornadoes and fires can strike at any time, so it’s a good idea to plan for what to do in case of a disaster. You can help make your recovery easier by keeping your tax and financial records safe. Here are some basic steps you can take now to prepare.
Four Exit Strategies For Leaving Your Business
Selecting your business successor is a fundamental objective of planning an exit strategy and requires a careful assessment of what you want from the sale of your business and who can best give it to you.
