5 Tips For Avoiding Legal Issues
When it comes to business, there are so many things that a business owner needs to do and think about to keep the business running. The last thing they need is a lawsuit related to employment matters that can be easily avoided. Here are five tips to avoid employment lawsuits for small businesses.
Adaptable Leadership Fuels Shop Harmony, Growth
You’d probably agree that your most valuable assets walk out of the door every evening. You’d likely also agree that every one of your employees is unique, bringing a varying level of skills to your shop, but also each displaying different personality traits that can affect the harmony within your business.
Employee Behavior Outside Of Your Shop
I got a call the other day from a fellow shop owner who needed to vent. He runs a big shop and gives his techs a lunch break every day from noon until 1:00 p.m. His techs got into the habit of going to the local mall and hanging out in the parking lot, smoking cigarettes and often getting a little too loud. They were not causing any real trouble, but it just didn’t look good.
Should Your Shop Be Open December 26?
Merry Christmas! What? Christmas? Yup, it’s not that far away, and if you haven’t looked at the calendar it falls on Thursday this year. So what? Well, if you’re a shop owner you will probably give little thought about the Friday after Christmas until sometime late in December when an employee asks, “Hey boss, are
Booking The Customer’s Next Appointment? Why Not?
What do doctors, dentists, eye doctors and hairdressers all have in common? That’s right; they all book the next appointment. So why don’t we do it? Oh, I know many of you do, and that’s great. But most shops don’t, and I have heard every excuse under the sun why booking the next appointment does not work.
Service Adviser Pay Program Tips That Work
If you are looking to drive up your profits, you need to ensure you have service advisers that have the right attitude, aptitude and ethics. They will need to have the natural talent to sell, they will need to be well trained, and they will need to have the proper support systems in place. And
The Path To Shop Growth Is Adaptable Leadership, Service
The NACE | CARS 2014 Conference wasn’t just about the next great tool or the latest technical information, it was also about running a better shop. Key to running a better shop is improving customer service and employing a motivated, professional team. These issues were the focus of Kim Trochlil, national account manager for Leadership
What Is Your Roadmap To Profitability?
Your roadmap begins with collecting all the labor dollars for your technicians’ time. Through measuring and managing, you can determine whether or not you are collecting all the labor dollars that are available to you, or if you are leaving money on the table. Once you start measuring a few important metrics, especially effective labor
Two Tools For Resolving Employee Conflict and Improving Morale
Is your shop a hotbed of employee conflict? Even if we look only at generational differences, it’s not hard to see why employees can butt heads and morale can suffer. Millennials are replacing Gen Xers, who displaced the Baby Boomers before them. Each group grew up in a vastly different world, and each has their
The Case For Consistency: Exceeding Expectations Builds Customer Loyalty
No customer likes surprises when it comes to doing business with any type of service provider. When customers can count on consistently great service each time they do business with you, their confidence increases and they are far less likely to shop around for their vehicle service needs. But when the customer’s experience is inconsistent
My Shop Is Slammed: Keeping track of unsold hours
In a typical opening conversation with a service adviser last week I asked “how is the shop doing.” His response was “the shop is slammed … I can’t take another thing in, not even an oil change!” I asked how he came to that conclusion … “The techs all have work”, was his reply. “How
Want To Improve Customer Retention And Increase Sales?
Every car that’s in your shop today will need service and repairs in the future. True? So, the question is: Will they come back to you? Here are a few tips you can apply during the customer visit to increase sales and get your customers to return to you: • Make sure that you review