6 Tips On Generating More Repeat Business
In the world of auto repair, one thing is for certain: Every shop in your community has their eye on your customers. So in order to keep your customers, there are a number of things you will need to do. Here are 6 tips that will bring you amazing results.
7 Tips For Starting A Successful Workday
By adopting a few morning habits, you can increase productivity, focus, motivation and more. Set yourself up for success with the seven tips listed in the article.
The Best-Kept Secret To Generating More Referrals
As we all know, the most powerful form of advertising always has been, and always will be, word of mouth. Although every shop owner would like to believe the majority of their customers are songbirds, the reality is, they’re not. I am not suggesting that you don’t have some customers who love to sing your song, but it’s safe to say that they’re a very small percentage of your overall customer base.
Your Warranty: A Key To Your Success
First of all, you need to know your failure rate. The top shops in America have extremely low failure rates in both parts and labor. I’ve also discovered that the overwhelming majority of those failures occur within the first 90 days of service, so regardless of whether your warranties are for 90 days or for years on end, you’re going to absorb all but a few of those failures within the first 90 days.
5 Training Tips That Work
If you want to build a more profitable, successful auto repair business, here are five training tips that will help you reach your goals.
The Problem With Helping Your Techs Diagnose Vehicles
When your techs come to you to tell you they’re stumped, and you give them a recommendation, you’ll lose regardless of the outcome. If you solve the problem, you’ve sent a message to the tech that you’re more knowledgeable than they are, which is not going to build their confidence. But then it gets worse; you’ve also taught them to come to you when they’re up against a wall. This is a lose-lose situation, in that if your recommendation doesn’t solve the problem, the tech will come back to you looking for your next recommendation, because you’ve now assumed ownership of the problem.
What Employers Of LGBT Employees Need To Know
How should an employer address questions related to things like restroom use, employees transitioning genders while employed, benefits and insurance coverage? Keep in mind that there is currently no clear federal law specifically defining LGBT as a protected status. However, the trend is clear and savvy employers may want to take proactive steps to guard against future discrimination or harassment claims.
How Women Can Market Themselves In The Auto Industry
People are always asking me how a woman can be successful in business. My short answer is “plan for it.” Any successful person doesn’t just happen upon it. They prepare, work hard and are open to learning and adjusting along the way. And, the most successful professionals all have one thing in common: They know how to market their accomplishments.
The Benefits Of Using Tire Collector And Recycling Companies
Whether you’re a new tire retailer, an automotive service center, or a used tire retailer or wholesaler, you will have to properly dispose of your waste tires at some point. The decision as to how to do this is not always easy. Many cities and states are enacting “manifest” programs, requiring proper documentation from service centers, retailers and wholesalers alike, as to how they are recycling their tires.
7 Tips For Handling Difficult Phone Shoppers
Today’s consumers have more choices than ever before. When it comes to choosing someone to take care of their automotive needs, they turn to their friends, family and co-workers for recommendations, they consider brands that they’ve heard of and they also search the web. Once they have a shop in mind, they may then either reach out over the web or stop by the shop, but the majority of your potential customers will pick up the phone and give you a call.
Insurance Checkup: Getting The Best ‘Bang For Your Buck’
Insurance can be a large fixed cost for any shop. Periodic reviews of insurance needs and coverage, however, can help reign in your costs. Follow these tips during your next insurance checkup to make sure your business is covered and you’re getting the best bang for your buck.
Productivity vs. Flat Rate Potential
Maximizing labor potential continues to be critical for shop owners who are working to grow their business without adding personnel.