Speakers
Sponsored By NGK/NTK and Shop Squad
Date: September 19, 2023
Join this free webinar to learn what can be performed in an hour of diagnostic labor when a vehicle comes into the shop with a misfire in cylinder #8.
Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.
Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.
Remanufactured parts often appear on your parts screen. But what does “remanufactured” mean for the part and potential repair? In this webinar, experts will cover what is a remanufactured, refurbished, or rebuilt part and what it means for your business.
A hydrogen fuel-cell vehicle uses the same kind of electric motor that a battery-electric car does. We’ll discuss how this emerging technology could be a part of the vehicles of the future.
With an increasing level of cloud-based business products (and the rapid adaptation of AI), what can shops do to ensure their customer and operational details are safe?
Learn how to use informative yet persuasive tactics to help customers make positive decisions regarding service their vehicle needs now (or will need in the future).
We’ll discuss the modern technology of ADAS and electric vehicles to change the perception and fear of these daunting technologies.
Staying connected with your team, customers and suppliers is critical – many digital assets can be leveraged to bring information, tooling, parts, and other metrics together to support higher levels of efficiency in the workshop.
This webinar will provide practical tips on what technicians can do when they find a “void” in the service information. Some of the missing information is just bad navigation of the service information website, but some holes could be due to right-to-repair violations.
There has been fear that evs and hybrids would negatively impact the independent shop – but what are the realities? We’ll ask experts for details of what shops need to consider when they prepare for opportunities in their markets.
