ProTech Autocare In Cincinnati: On A Mission
The shop’s mission and vision statements serve as daily reminders for the right way to do business.
Automotive Excellence Of Seal Beach
This Confidence Plus Certified Service Center sets a high bar for customer service.
Alliance Names 18 US Technician Of The Year Finalists
These automotive professionals represent the Certified Service Center network of more than 3,800 shops, which employs more than 10,000 techs.
DRIVE Salutes Juke Auto In Austin, Texas, As Its Shop Spotlight Of The Month
What started out as a small, two-bay shop has turned into a three-building, 20-lift business with more than 20 employees.
In Search of a Good Technician
Is this you? Mitch from Premiere Auto needed a tech – a great one and NOW!
In Praise Of Training: Why You Need To Spend The Time (And Money) To Train Your Employees
Ensuring that your employees and managers receive training on your policies is just as important as having sound policies in the first place.
Building A Superstar Staff: A Step-By-Step Guide
The staff at an independent auto repair shop is just like any other team in any other industry or sport. You have your role players, your star players, your various specialists and your coach – all of whom need to band together under a common goal: generating profits.
Six Factors For Successful Sales Training
There is no doubt that a well designed and effectively executed sales and customer service training program can dramatically improve your auto service business. Improved customer relations and retention, increased employee productivity, less discounting and more profitable sales are just a few key benefits of a successful training program.
Tech Shortage Basics – Auditing Your Tech Friendliness
You’ve heard it time and time again, and probably more than you’d like to hear it, but the technician shortage is a very real problem facing the industry. And, it’s a problem you should start addressing now.
How To Raise The Bar On Sales
How do you set the bar for high performance at your automotive business? This article covers six essential elements.
Training Your Techs Reduces Turnover And Will Help Take Our Industry To The Next Level
How do we train our employees, increase their capabilities and retain them after we have invested our precious resources? In order to do that, we need to understand why we train and define how to make it work for us for the long-term.
The Value Of Training Your Entire Team – Including The Owner
If an owner doesn’t take the time to train employees, to teach them the processes used in the shop, and to explain the benchmarks, they cannot expect the employee to deliver on these expectations. Training for new employees is a good start, but it’s far from the whole picture. Does the rest of the team understand your expectations? Do they know who is responsible for holding other techs accountable? Are they incentivized for meeting and exceeding expectations?
