Communication Is Essential During Coronavirus Crisis
THE MOST important thing to do is communicate DAILY with your employees, and intentionally with your customers.
Addressing Cyber Security In Your Repair Shop
There are many steps you can take to make it harder for hackers to hit you, but nothing is impenetrable.
ProTech Autocare In Cincinnati: On A Mission
The shop’s mission and vision statements serve as daily reminders for the right way to do business.
Automotive Excellence Of Seal Beach
This Confidence Plus Certified Service Center sets a high bar for customer service.
DRIVE Names Pine Aire Truck Service Shop Of The Month
Owner Dave Bloom, who has been in business for more than 30 years, emphasizes that he’s blessed to have a great team.
Empowering Service Writers
Grow your business by providing the right tools for success.
VIDEO: Developing A Business Plan
Do you have a business plan? And if so, do you still use it? This video is sponsored by the MyPlace4Parts Garage Studio.
Most Automotive Technicians Use Cellphones For Work Tasks
According to an IMR survey, 87.4% of technicians are actively using their cellphones for work in the bay to access technical information, catalog information, parts manufacturer websites and training content.
Delivering A World-Class Customer Experience
Putting all of these elements together – consistently – can make the difference between a one-time customer and a customer for life.
Shop Profile: Motor City Of Fort Myers
John Kish admits he’s been a “car nut” since he was a teenager. But he never was nuts about winter in Pennsylvania. So in 2015, it made all the sense in the world for him to relocate to Fort Myers, Florida, where he purchased Pam’s Motor City Tire and Auto Center.
Perspire To Inspire: Cultivating A Culture Of Dedication & Commitment
Just like anything else in this industry and in life – building a winning shop culture takes time and effort, in addition to strategy. Good thing no one in the auto repair industry is afraid of a little hard work!
Passion Powers Performance: Does Your Team Have It?
Former Apple CEO, Steve Jobs, said, “People with passion can change the world.” A bold statement for sure, but perhaps you’re not looking to change the world. Perhaps you’re just looking to create a more successful automotive repair business. Then, does passion really matter? In short, yes – and quite a bit at that.
