New Business Models Help Provide A Better Customer ‘Experience’
Service is the name of the game. Customers have too many choices today for everything they want to buy. When you deliver service that is second to none, you will become your customers’ “first call” for ongoing vehicle repairs, says Mary DellaValle, editor of Shop Owner magazine.
Increasing Competitiveness And Growing Your Business
As independent shop owners, it’s important to understand why consolidation is happening and what impact it has on your business. While some shop owners might see the trends and view this as a perfect opportunity to cash out, if you’re in it for the long haul, you’ll need to figure out how to continue growing your business in light of the consolidation.
Ridesharing Won’t Displace Consumers’ Affinity For Personal Vehicles
The rise of alternate transportation options for consumers like Uber and Lyft, along with the advancement of autonomous vehicle technology, might be viewed by some as a threat to personal vehicle transportation. In fact, some OEMs have expressed concern about the impact that increased usage of these options will have on consumers’ interest in purchasing vehicles in the future, says Mary DellaValle, editor of Shop Owner magazine.
Study Says 25 Percent Of Miles Driven By 2030 In The U.S. Could Be In Shared Self-Driving Electric Cars
Due to their ability to cut travel costs by 60 percent, shared autonomous electric vehicles could shift about 25 percent of miles traveled from private automobiles, creating enormous benefits for consumers as well as causing major disruption to the automotive industry.
