Pickering’s Auto Service Committed To Improving Quality Of Service
A fifth-generation family-owned business, Pickering’s Auto Service boasts a 40-year legacy of quality, customer service-oriented repairs in Lakewood and Arvada, CO. But even with that heritage, Marketing Director Taylor Pickering explains that they are always looking for ways to improve, whether it’s a new customer service program, new technician training or updating the shop’s website.
Car Care Council Women’s Board Announces 2015 Scholarship Winners
The Car Care Council Women’s Board announces the recipients of its 2015 scholarships for high school and secondary students in the automotive aftermarket. This year, the Women’s Board gave a record $28,000 in scholarships.
Valuable Perks To Keep Your Shop ‘Top Of Mind’
What would one more visit per year from your best customers mean for your shop? Let’s say you have 100 current customers and the average customer comes in twice per year. If you can get each one to come in once more every year, you would grow your sales by 50% without spending a dime.
Auto Care Association CEO Kathleen Schmatz To Retire In December 2015
Kathleen Schmatz, president and CEO, Auto Care Association, recently announced her plans to retire, effective Dec. 31, 2015. Schmatz joined the association in 2002, and was named president and CEO on Jan. 1, 2004 after 30 years with Babcox Media.
Executive Interview: Robert Sanford, General Director, ACDelco
Robert Sanford is general director of the ACDelco channel of General Motors and is responsible for its business strategies and overall performance. He joined GM in 1982 and has served in a variety of service, sales, aftersales and management roles with the company.
NACE | CARS 2015 To Return To Detroit
Following a successful NACE | CARS Conference & Expo in July, the Automotive Service Association (ASA) has announced that NACE | CARS 2015 will once again be held in the Motor City, July 23-25.
2014 Is Record-Setting Year For Industry-Sponsored Scholarships
The Class of 2014 set a new record in the scholarships awarded through the Global Automotive Aftermarket Symposium (GAAS) scholarships, University of the Aftermarket (UAF) scholarships and collaborating organizations at the automotivescholarships.com website: 295 awards for a total of $320,050. The previous record set in 2013 was 250 awards for $264,050. This year’s recipients include 241 U.S. students and seven Canadian students.
Stone Fort Group Says NACE | CARS 2014 Was Bigger, Better In Motor City
Stone Fort Group has declared NACE | CARS July 30 through Aug. 2 as an “exceptional week” considering the celebrities, industry giants, technical experts, live demos and a wide array of leading industry associations that converged in the Motor City.
Cybersecurity For Your Auto Repair Business
Password: fluffy1234. One of our clients asked us to use this for setting up his email, telling us it was the name of his wife’s cat. “Admin” was another client’s request for a username, and he wanted his password to be 1234. Nope! No way, no how! We vigorously refuse to put unsecure passwords in
NATEF Announces 2014 Scholarship Recipients
The National Automotive Technicians Education Foundation (NATEF), in collaboration with the Global Automotive Aftermarket Symposium (GAAS) Scholarship Fund, recently announced the recipients of three scholarships.