Everywhere you look today – whether it’s online, in trade publications or notices from ASA – you hear about telematics. Currently though, all the press on telematics refers to autonomous vehicles, “Right to Repair” and numerous other topics that speak to the future. How to process all of this information and what to do about it today is left out of all of these conversations.
Fletcher Lord III represents the fourth generation of the Crow family to help lead Crow-Burlingame, a Little Rock, Arkansas-based parts distributor that celebrated its 100th anniversary in April. Lord III, a great-grandson of co-founder Bob Crow, was named president during the company’s centennial celebration in Little Rock, coinciding with several other executive appointments that signal the next chapter for the venerable parts firm.
Current technology has allowed smaller shops to track customer purchases, reach new markets, offer a wider variety of products and provide better overall service, all at wallet-friendly costs. But at what point does too much of a good thing become, well, a bad thing? It’s a conundrum, and one that many shops – regardless of size – are facing today.
They say necessity is the mother of invention. That proverb certainly rings true for John Gustafson, co-founder and president of Gustafson Brothers in Huntington Beach, California, whose hardscrabble upbringing was the impetus for launching a multimillion-dollar repair business.
Repairers are being advised to buckle up and get ready for the technology tidal wave that’s about to hit the auto industry. The question is: How soon will it get here?