J.D. Power: New-Vehicle Prices Remain High, Inventory Flat
Total new-vehicle sales for June 2022, including retail and non-retail transactions, are projected to reach 1,133,000 units.
Simple Fixes For Bad Battery Connections
Sometimes the obvious cause of a vehicle complaint isn’t the right one. Your diagnostic skills are key.
Boost Customer Satisfaction By Making Hydraulic Hose
Creating hydraulic hose for mission-critical equipment is an often-overlooked profit center.
Five Keys To Setting Your Customer’s Next Appointment
Your dentist does it. Offer the convenience of setting the next appointment before your customer leaves.
Read The June Issue of ShopOwner Online Now
With both management and technical content, this issue is available to read or download at no charge.
Good Communication with Automotive Shop Customers Is a Two-Way Conversation
Using time wisely and keeping communication open helps improve your customer’s experience.
S&P Global: Avg. Vehicle Age in US Increases to 12.2 Years
The average age of light vehicles in the U.S. reached an all-time high in 2022.
Hiring and Retention – Are You Your Biggest Problem?
This free webinar is the fourth in an eight-part series of technical and management topics presented by AAPEX.
AMN Names ‘Women At The Wheel’ Class of 2022
The third-annual awards program honors 24 women from across the spectrum of the automotive aftermarket.
Livestream SOON: LED Lighting
Join the Experts from Summit Racing & Babcox Media’s Tech Group for a discussion about LED lighting on May 25 at 1PM EST.
Carrot & Stick Management Style Brings Limited Benefits
Bonuses done right can be a great employee incentive – but don’t turn your team into donkeys.
Improve Your Diagnostic Skills By Using Your Ears
When your customer tells you what’s wrong are you really hearing what they’re saying? Listen first for better service!
