Who Do You Bring With You to Work?
When employees bring their whole self to work, they bring their gifts, life experiences, values, purpose and motivation.
Working 9-5 Is A Great Way To Make A Living
Celebrate labor! We are challenged to be creative and develop relationships with people.
EV Growth Won’t Spell The End For Independent Shop
Don’t panic about EVs – you will be gaining and retaining many service opportunities in the future.
TechForce Launches Annual ‘Because I’m A Tech’ Campaign
The “Because I’m a Tech” campaign celebrates skilled trades and promotes the career path.
Numbers Game – Adding Up Aftermarket Opportunities
You’re part of a $400 billion dollar domestic industry which, in turn, is part of a $1.6 trillion global industry!
Never Overvalue The Importance Of Loyalty and Leadership
Loyalty is the key to customer retention and employee satisfaction, and is a true example of leadership skills.
What’s To Blame For Prevalence Of Angry Driving?
As Phil Connors warned in ‘Groundhog Day,’ driving angry leads to bad things.
Can Customer Dash Cams Get Your Shop In Hot Water?
Are customers watching their vehicles being repaired? If so, are you comfortable with what they’re seeing?
Customer Service Should Be Be Your Shop’s Top Goal
Getting the job started right starts with a sincere greeting.
Adaptive Cruise Control in ADAS: Potential Problems
With ADAS features becoming standard equipment on new vehicles, techs might need to explain their usage to customers.
Recommend Service To Keep Customers’ Cars On The Road
You’re not helping your customers by overlooking maintenance just to save them a few bucks.
Passion Fueled By One Day, Two Scoops, Three Channels
We’ve all had inspiration for our careers that we may not even realize helped fuel our passions.
