Recapturing That ‘Old Car’ Smell
No matter how old it was, or who it belonged to, every time you got inside an old VW Beetle, it had a unique smell.
Navigating Setbacks in Difficult Diagnoses
Learn to help manage technological frustration and navigate setbacks effectively.
Why Is NHTSA Involved With RTR?
An opinion is one thing, but will NHTSA handle technicians filing complaints about being locked out of a vehicle?
Do OEM Service Bays Offer Opposition or opportunity?
With great power, of course, comes great responsibility.
Is Your Shop Being Robbed Right Now?
No matter how secure you feel, your shop may be vulnerable from attack.
How Effective Are Non-Competes?
A non-compete agreement may help shop owners keep employees from leaving, but they can be a double-edged sword.
Coffee, Cars and Casual Conversations
Our passion may resonate with the driving public, but our production is geared to everyone who keeps the public driving.
Road Usage Taxes and Right To Repair
If gas taxes fall with advent of EVs, how will road projects be funded? The future isn’t clear but change is out there.
Acknowledging Aftermarket (Artificial) Intelligence
Afraid that AI will cause a disaster when it arrives? Well, it’s been in our industry and you’ve been using it for decades.
Technician Shortage? Not For Everyone
For top shop owners, there’s no technician shortage because they operate places people want to work.
What’s Under The Hood? Who Knows.
Are today’s engines really so delicate they need this much protection?
Great Customer Service Can’t Be Artificially Generated
While many things in your shop can be automated, honest interactions still require human contact.
