Customer Service
Guide Your Actions With Reflection; The Past Can Be A Springboard For The Future
At the end of every year, I reflect on the events that transpired over the past 12 months that pertain...
July 2020
June 2020
May 2020
At the end of every year, I reflect on the events that transpired over the past 12 months that pertain...
Morale as defined in Merriam-Webster is the mental and emotional condition (as of enthusiasm, confidence or loyalty) of an individual...
The phrase "Family Owned and Operated" creates a warm flow of positive emotions when you talk about your company to...
Whether it's silver, gold, platinum, diamonds, rubies or even cold, hard cash, we take numerous measures each day to protect...
Excellent customer service is delivering a service experience that exceeds the customer's expectation, while being remarkable at the same time....
A few months ago, my mom passed away. She lived a long and fruitful life working hard as a single...
This article is the first of a multi-part series where we will discuss shop signage and image. We'll talk about...
On June 6, 1944, the Allied Invasion Forces landed across 60 miles of French coastline beginning one of the bloodiest...
Admiral Richard E. Byrd, one of the world's greatest explorers, once said, "Few men during their lifetime come anywhere near...
In the last issue of Shop Owner, I talked about the need for receiving feedback from your employees and how...