VIDEO: Defining Your Best Customer
Knowing your prime customer builds satisfaction for both of you. This video is sponsored by Auto Value and Bumper To Bumper.
9 Ways to Manage a Negative Review
The customer isn’t always right, but the customer is still the customer. What do you say when they’re wrong?
Charging For Diagnostic Labor Time Is Good Business
Diagnostic work is more sophisticated and your techs’ time is worth charging for! Don’t give it away!
VIDEO: What’s Your Plan To Attract Top Talent?
You should always have a recruiting plan in place. This video is sponsored by Auto Value and Bumper to Bumper.
VIDEO: The Purple Cow
Define what sets your shop apart from the rest. This video is sponsored by Auto Value and Bumper to Bumper.
Automotive Repair Social Media Management
Proper attention to social media will help create a successful campaign that can set your shop apart from competitors.
VIDEO: 5 Ways Your CRM And SMS Can Bring In Customers
Digital resources can help reach customers. This video is sponsored by Auto Value and Bumper To Bumper.
Business Insurance Options
Business insurance covers more than your personal security – does yours cover the important things?
Helping Customers Understand Serpentine Belt Life Cycles
Educate your customer on what the serpentine drive belt system consists of and why it is so vital.
VIDEO: Five Guideposts For Shop Success in 2021
How to make 2021 your best year ever. This video is sponsored by Auto Value and Bumper to Bumper.
5 Secrets to Using a CRM Program to Bring Customers Back
It’s all about interaction and connection. It is important that you connect at least six to 12 times per year.
Five Things to Consider When Evaluating Your Labor Rate
The key to evaluating your labor rate is to find the balance between charging a fair price being highly profitable.
